Recovery Analyst Student

About the role: Forter is looking for a Recovery Analyst Student to join our team and help increase our merchants’ margins by fighting fraud chargebacks. As a member of our growing Recoveries team, you will manually submit dispute cases to recover funds on behalf of our merchants. You’ll work hands-on across payment platform portals, track each case through to its outcome, and help us keep our success rates high. Most of our process is automated, and this role owns the part that still requires a person to handle manually. We are looking for a results-driven person with strong attention to detail, a high sense of responsibility, and a strong teamwork mentality. What You’ll Be Doing • Manage end-to-end dispute workflows directly across multiple payment platform portals. • Track, update, and maintain accurate dispute statuses to ensure seamless operational tracking. • Monitor chargeback outcomes to identify recurring patterns and support team performance improvements. • Contribute ideas to improve our performance and streamline and automate our processes, using AI tools. Who You Are • A Bachelor’s student with at least 3 semesters left. • Highly organized and responsible, with strong attention to detail and the discipline to stay accurate on high-volume work. • Able to follow structured processes and instructions, and to work independently when needed. • A strong communicator with fluent English. • Highly proficient in Excel or Google Sheets. • Available for a 50% position (2.5 days a week) , with at least 2 days a week working from our Tel Aviv offices. About Forter: Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling. And bad actors are evolving alongside every advancement. Forter was built to meet this moment — and stay ahead of it. We are a human-first, AI-built company. Our technology analyzes patterns across a network of over 2 billion shoppers, delivering identity intelligence across the entire commerce journey — from sign-up to checkout to returns — that protects revenue and unlocks great customer experiences simultaneously. With Forter, businesses know who to trust, whether it’s humans or the agents shopping for them. The result: zero friction for the customers who matter. No revenue left behind. The world's most trusted brands — Nordstrom, Instacart, Priceline, Adobe, ASOS, and eBay among them — rely on Forter to get this right. Since 2013, we've raised $525M from investors including Tiger Global, Bessemer, Sequoia Capital, and Salesforce Ventures, and today we power commerce decisions for nearly 1 million businesses globally. We're more than fraud, payments and orchestration – we make trust a competitive advantage. Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including: • Great Place to Work Certification (2021, 2022, 2023, 2024, 2025 ) • Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025 ) • Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025 ) • Anti-Fraud Solution of the Year at the Payments Awards ( 2024 ) Life as a Forterian: Forterians are, genuinely, some of the best people you'll work with. Smart, curious, and deeply good humans who care about the work and each other. That's not an accident — it's something we've been intentional about since day one, and it's the thing people mention most when they talk about why they stay. When you're surrounded by people like this, doing work that actually matters, it changes what a job can feel like. Forter was built on a simple but powerful conviction: when AI does its job, humans can do theirs better. That philosophy shapes our products and shapes how we work. AI is core to our workflows — not as a shor