Senior Forward Deployed Engineer

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Senior Forward Deployed Engineer (FDE) About Justworks Justworks helps U.S. small businesses run payroll, benefits, HR, and compliance in one platform. Justworks International extends that globally, giving 12,000+ U.S. SMBs a single partner to hire and pay people in 40+ countries through our Employer of Record (EOR) and international contractor products, and take care of teams through market leading benefits solutions. We're growing fast, and we’re re-designing how we work AI-first to empower teams to do their best work and build more valuable solutions for our customers and their teams around the world. About the role Every enterprise will soon need teams who figure out where AI agents can drive leverage inside a team, redesign workflows around it, wire up the systems, and run the agents in production. This role is that person for Justworks International. EOR is a dense set of workflows running on structured compliance data, customer data, and tribal knowledge. Almost every team - Ops, CS, Finance, Legal - has workflows where agents could process orders of magnitude more volume, compress cycle times from days to minutes, and free humans for the judgment-heavy work. We need someone who can find those workflows, rebuild them, and run them. As a Forward Deployed Engineer, you will work closely with business leaders, operators, and frontline teams to identify where AI can make the biggest impact, redesign organizational infrastructure and critical workflows around it, and turn those gains into durable systems. This is not a research role or a strategy-deck role. It's a builder-operator role with full autonomy to connect systems, deploy agents, and ship transformation. What You'll Do Find the leverage. Sit with teams, map how work actually gets done, and identify the workflows where in-house agents unlock improvements. Act as researcher and consultant - understand and document the end-to-end impact on both our teams and our customers of deploying AI agents to automate manual work. Design the future state. Redesign workflows around what agents can do. Define where humans stay in the loop and why. Map data flows, agent context requirements, and handoff points. Turn messy, tribal processes into something an agent can execute. Work closely with the AI capabilities team that builds the technology, infrastructure, and knowledge layer for Justworks International. Wire it up. Connect workflows across business systems and ship directly alongside the AI capabilities team. Ship agents to production. Deploy agents, define evals for every workflow, re-run evals after model or data changes. Monitor quality, cost, latency, and outcomes. Stay close to team needs and how deployments change their work. Run agents as products. Own the KPIs: volume handled, time saved, quality, cost per task, escalation rate, business outcomes. Hold weekly reviews. Close the loop with the teams whose workflows you transformed.