IT Engineer, Google Workspace

S'more about the team Our HelloTech organisation is HelloFresh Group's global technology backbone — more than 1,000 people building the digital products and internal platforms that power our end-to-end food experience. As part of the IT team in Toronto, you'll be the go-to person for keeping our Google Workspace environment running smoothly for employees across the Group. You'll act as the escalation point for tricky Workspace issues, help colleagues get the most out of the tools they use every day (including the AI features built into Workspace), and continuously look for ways to make support faster and more self-service. Lettuce share what this role will be responsible for • Serve as the primary escalation point for L2 Google Workspace queries — Gmail, Drive, Calendar, Sites, Meet, and related core services. • Troubleshoot and resolve complex, non-standard user issues, ensuring fast and clear communication back to the requester. • Support employees in adopting Gemini for Google Workspace — answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet. • Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams. • Analyse recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation. • Write and maintain clear internal documentation and knowledge base articles for both end users and fellow IT staff. • Liaise with Google support and other third-party vendors on issues that need escalation beyond L2. • All other duties, as assigned Sound a-peeling? Here's what we're looking for Hard skills • Hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope. • Strong working knowledge of Google Workspace's core apps (Gmail, Drive, Calendar, Sites, Meet) and their admin-side configuration, sharing settings, and IAM controls. • Practical experience with user- and group-level administration — provisioning, org units, and account lifecycle management. • Working understanding of email fundamentals: DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts. • Professional Google Workspace Administrator Certification (required). • Genuine interest in and hands-on familiarity with Gemini and other AI features in Google Workspace — you're comfortable exploring new AI tooling and helping others adopt it. Soft skills • Advanced Problem-Solving: Demonstrates strong analytical skills to diagnose and resolve complex technical issues effectively. • Excellent Communication: Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences. • Strong Collaboration: Ability to work effectively with cross-functional teams, including developers, product managers, and other IT personnel. • Time Management: Proven ability to manage time effectively, prioritizing tasks based on urgency and business impact. Let’s cut to the cheese, this is why you'll love it here • Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box. • Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships! • RRSP Matching - Competitive RRSP matching program offered • Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. • Family Benefits - A parental leave top-up program for expectant parents. • Growth & Development - We su