Activation and Production Testing Specialist

🌍 About Hopae At Hopae , we're building the world's most trusted digital identity platform — private, secure, and built for real life. We believe identity should be in your control — not locked behind outdated systems or centralized gatekeepers. Our product, Hopae Connect, lets businesses verify real people across borders through a single API — no need to build country-by-country integrations themselves. Our technology powers instant, privacy-first verification across fintech, credentials, supply chain, and gaming — for IDV providers, e-signature platforms, and enterprises who need identity to just work, everywhere. Backed by top global investors, Hopae operates across Seoul, Paris, Luxembourg, and San Francisco , bringing together exceptional talent from over 10 nationalities. We move fast, think globally, and build products that define the future of identity. 💡 Why You’ll Love It Here • Global DNA: Work with exceptional peers across Seoul, Paris, and San Francisco • High Impact: Build technology shaping the global trust and identity landscape • Ownership Culture: No micromanagement — full trust, full accountability • Elite Standards: Work fast, learn fast, and grow with world-class peers • Inclusive & Respectful: 10+ nationalities, diverse perspectives, one vision • Growth Mindset: Access mentorship, leadership visibility, and continuous learning What You Will Do A signed contract is the start of a customer’s journey, not the finish line. On our Activation & Assurance team, you’ll help customers complete provider onboarding, understand how our product works, and validate their integration with real production testers. This is a junior, hands-on role for someone who enjoys organized work, clear communication, and getting the details right. You’ll start with established playbooks and test procedures, then help improve them as you learn the product and settle into the team. • Run activation workflows. Follow provider-specific manuals to submit onboarding requests and coordinate registrations, approvals, and contracting steps with identity providers. Receive credentials and enter them accurately into the Hopae Console, following security procedures and checking the customer and environment. • Provide eID-specific activation guidance. When customer involvement is needed, explain the provider’s activation requirements, collect the necessary information, and guide customers through the steps they need to complete. • Recruit and manage production testers. Find and onboard testers for the countries and identity providers involved, confirm their eligibility and availability, explain what they need to do, and maintain an organized, reliable tester network. • Coordinate and run real-world tests. Once a customer has integrated our product, organize testing with real production testers. Agree on schedules, prepare test scenarios and instructions, guide testers through the user journey, and keep testing on track. Support recurring production checks using the team’s established procedures. • Collect evidence and report results. Gather tester feedback and supporting evidence, check outcomes against the expected user flow, and produce clear reports showing what was tested, what worked, what failed, and what still needs attention. • Raise issues and follow through. Turn test findings into actionable issues with reproduction steps and relevant evidence. Coordinate with Engineering, Product, and provider-facing teams, track progress, and arrange retesting when fixes are ready. You don’t need to fix the underlying code yourself, but you do need to keep the follow-up moving. • Keep people and information aligned. Maintain accurate records of activation status, test coverage, schedules, and blockers. Keep customers, testers, and intern