Learning & Education Specialist

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives (such as "booster" trainings on complex topics or areas needing reinforcement), and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy, ensuring our team has the expertise to handle any question that comes their way. Responsibilities: • Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes • Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness • Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features • Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise • Build feedback loops to understand where the team needs additional support or training You might be a good fit if you: • Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company • Demonstrate a data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness • Possess strong communication skills with the ability to distill complex technical concepts into engaging learning experiences • Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams • Are proactive and solutions-oriented, with excellent program management abilities • Are comfortable joining a small, growing team early, building on existing programs and helping shape how the function operates • Thrive in a fast-paced environment and can adapt quickly to evolving products and priorities • Have a passion for AI technology and helping others build their expertise Strong candidates may also have: • Background in instructional design or adult learning principles • Experience scaling or evolving onboarding or L&D programs as a team grows • Experience with support or customer-facing teams specifically The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $1 — $2 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid