Senior Project Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Project Manager, Professional Services Public Sector to join our team. This is a US Based Remote (US Citizen required) role reporting to the Senior Manager, Professional Services Public Sector in the Professional Services Public Sector department. In this role, you will lead high-impact SLED and Federal customer deployments of the Zscaler Zero Trust Exchange platform from kickoff through project closure, acting as the primary trusted advisor and orchestrating cross-functional technical teams to deliver seamless, secure business outcomes. What you’ll do (Role Expectations) • Take full accountability for the end-to-end delivery lifecycle of concurrent, complex customer deployments, covering planning, execution, governance, risk management, and formal project sign-off • Lead multiple concurrent customer engagements spanning Zero Trust deployments, legacy security tool migrations, architecture assessments, and ongoing optimization programs • Define, track, and report on deployment success criteria, metrics, milestones, and timelines to ensure projects stay on schedule, within scope, and aligned to business outcomes • Develop and maintain rigorous project documentation, including project plans, rollout schedules, risk and issue logs, meeting minutes, and executive status reports tailored to diverse stakeholder audiences • Partner closely with internal specialists and customer stakeholders to proactively identify roadblocks and resolve escalations to ensure forward momentum Who You Are (Success Profile) • You are customer-obsessed. You build deep empathy for the customer, both internal and external, and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. • You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. • You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action. • You are a high-trust collaborator. You are ambitious for the team's collective success, embracing clear communication, constructive candor, and bidirectional feedback to build lasting trust. • You are a learner. You bring a dedicated growth mindset, continuously developing yourself and expanding your technical and domain expertise to sharpen your delivery craft. What We’re Looking for (Minimum Qualifications) • U.S. citizenship is r