Principal Coordinator, Security Operations Specialist, Global Workplace Services

Principal Coordinator, Security Operations Specialist, Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Principal Coordinator, Security Ops Specialist. As a Principal Coordinator, Security Operations Specialist, you’ll carry out day-to-day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others.  This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. The Ideal Candidate Should  • Communicate clearly, professionally, and directly while providing timely updates and asking questions to gain clarity • Build strong relationships and proactively anticipate leader and team needs with accessibility and responsiveness • Demonstrate awareness of organizational goals and exercises personal leadership to achieve individual and team success • Demonstrate proficiency in key job-related programs and adhere to corporate policy guidelines  • Operate with minimal supervision, handle priorities accurately, and maintain strict confidentiality • Take personal accountability for actions and use feedback constructively to drive continuous performance improvement • Proactively plan contingency options and adapt flexibly to handle last-minute logistical changes • Consistently meet commitments through strong organizational skills and attention to detail • Works interdependently with peers and easily adapts to differing leader working styles Key Responsibilities:  • Intake of critical response communications • Responding to calls for equipment service and information about security-related technology systems, which includes, but is not limited to, phone, email, and emergency mass notification tools  • Monitor and respond to security alarms utilizing the alarm monitoring tools themselves, or cameras and various intelligence resources in order to identify and resolve physical security threats  • Synthesize large amounts of information quickly  • Create a comprehensive documented record of security-related incidents  • Coordinate routine and critical incident communications  • Understand the proper use of security-related tools and procedures • Implement access control procedures • Assist with physical security validations for our partners and vendors • Support general security, first responder, and law enforcement engagement and response to incidents • Escalate to supervisors when appropriate  Basic Qualifications: • At least 2 years of experience in Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management or Customer Service • At least 1 yea