Customer Training Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life We are looking for a passionate and dynamic individual to join our European Robotics Surgical Team!  Use your technical and/or clinical expertise to train, educate and inspire surgeons, first assistants, and OR staff from a variety of surgical specialties to advance patient care and outcomes with the Medtronic Robotic Surgical Technologies solutions.  Do you feel at home in a high‑tech environment and enjoy learning and sharing your expertise with healthcare professionals? Do you like travelling and spending your time with international colleagues and customers in renowned training centres in Belgium and France? This is the role for you! We are seeking a dynamic professional, committed to learn fast and deliver high level technical training and support clinical educations programs and events, drive competitive readiness across our organization. In this role, you will be part of an organization that has made the implementation of robotic surgery a strategic priority and is committed to making it a success, while always placing patient safety at the forefront. This role is open for people based near Strasbourg (France) or Gent (Belgium) or willing to travel 75% of their time to the training centres.   Responsibilities may include the following and other duties may be assigned: ·       You will be responsible for delivering education and training on the Medtronic Robotic Surgical Technologies solutions. ·       Your role will involve delivering technical training and actively supporting laboratory sessions and hands-on workshops ·       You will apply a structured teaching methodology to assess the efficiency and safety levels of your trainees ·       Collaborate and interact with the Sales and Clinical teams, Medical Affairs colleagues and surgical proctors to properly prepare and set the expectations of the training programs ·       You will be supported in your learning journey to acquire the needed knowledge, and we count on your initiative, proactivity, drive and energy to get there ·       You will be expected to master the ecosystem surrounding robotic surgery, including a solid understanding of surgical equipment and instruments, as well as the supporting digital infrastructure ·   Develop expertise in the following: RAS System Technology, RAS System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies   Required Knowledge and Experience: ·       You will need a bachelor’s degree. Experience in training, field sales, sales support, clinical or technical role in the medical device or healthcare industry is strongly appreciated. ·       Fluency in English. Additional languages are valuable. ·       High capacity and problem-solving skills ·       Design, development, delivery and evaluation of product and procedure based technical education and training using blended learning solutions ·       Positive mindset, team player with professional work ethic   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ ‌     Recruitment Fraud Alert   We are aware of phishing scams