Team Leader - Cambridge

TEAM LEADER Location: Cambridge Working pattern: Onsite | 30 hours per week (Shift rotation) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations https://careers.deliveroo.co.uk/operations/ team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground. We’re looking for a Team Leader to join our Cambridge team. In this role, you’ll support Site Management in achieving peak performance and operational excellence, ensuring our restaurant partners and customers receive world-class service. Get to know our Site Operations https://careers.deliveroo.co.uk/operations/ team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Deliveroo Editions team. Editions are our delivery-only kitchens that partner with incredible restaurants like Wagamama and Starbucks to bring high-quality food to more doorsteps. You will be at the heart of this fast-paced hub, ensuring every shift runs smoothly. Here’s what your day-to-day might look like: - Lead shift operations by effectively prioritising tasks and delegating to the team to meet all company performance goals. - Supervise compliance and safety by coaching the team on standard operating procedures (SOPs) and conducting essential H&S checks. - Optimise the dispatch process to ensure accurate order handling for riders and a seamless experience for our restaurant partners. - Drive site standards by maintaining high levels of food safety and ensuring a clean, organised, and professional environment. - Manage team performance through accurate timekeeping oversight and fostering a positive, cooperative culture on every shift. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - Proven leadership ability, with experience training others and the confidence to run shifts independently. - Strong hands-on mentality and the ability to thrive in a high-pressure, fast-paced operational environment. - Excellent communication skills, including proficiency in written and spoken English to coordinate with riders, partners, and stakeholders. - A results-oriented mindset with a track record of consistently meeting or exceeding KPI targets. - Commitment to excellence, ensuring all tasks are completed in a safe, legal, and compliant manner. - Right to work in the UK. OUR INTERVIEW PROCESS - Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you. - Step 2: Online assessment – If your application is successful, you’ll receive an assessment from our AI hiring assistant, Maki People. Please note: this must be completed to continue. - Step 3: Initial conversation – One of our Recruitment team will get in touch to talk through your experience and what you’re looking for next. - Step 4: Final Onsite interview – You’ll be invited to an onsite interview with one of our Site Managers. - Step 5: Outcome – We’ll get back to you quickly after your interview to let you know the result! WHY JOIN US? We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with customers, r