Development Escalation Engineer - SSE

Development Escalation Engineer - SSE This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Cloud Developer builds from the ground up to meet the needs of mission-critical applications and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems. Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions. Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements. The Cloud Developer provides business value expertise to drive the development of innovative service offerings that enrich HPE's Cloud Services portfolio across multiple systems, platforms, and applications. What you'll do: • Lead engineering investigations for complex production issues and customer escalations. • Perform root cause analysis across distributed cloud-native services and identify software defects. • Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality. • Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior. • Drive improvements in observability, diagnostics, automation, and troubleshooting tools. • Participate in major incident reviews, architecture discussions, and engineering design reviews. • Develop internal tools and automation to improve engineering productivity and operational efficiency. • Create engineering documentation, playbooks, and knowledge articles. Required Technical Skills • Programming:  Go (preferred), Python, Java, JavaScript/TypeScript, Bash/Shell scripting • Cloud & Platform:  Kubernetes, Docker, Azure, AWS, Linux, REST/gRPC APIs, Microservices • Networking & Security:  TCP/IP, DNS, HTTP/HTTPS, TLS, VPN, Proxy, Zero Trust, SSE/SASE, ZTNA, SAML, OAuth, OpenID Connect, Kerberos Good to Have: • Observability & Tools:  Grafana, ELK/Logz.io, Prometheus, OpenTelemetry, Wireshark, Git, JIRA, SQL, Redis What you need to bring: • Bachelor’s degree in computer science, engineering, information systems, or closely related quantitative discipline. Master’s desirable. • Experience in software engineering, cloud-native platforms, networking, cybersecurity, or site reliability engineering. • Strong debugging and analytical skills with distributed systems and microservices. • Excellent collaboration and communication skills across engineering and cross-functional teams. • Typically, 5-9 years’ experience. Success Measures • Faster engineering resolution of complex production issues. • Improved product quality, reliability, and observability. • Reduction in recurring software defects. • Increased engineering productivity through automation and tooling. • Additional Internal Job Description Accessibility HPE is committed to creating an inclusive and accessible workplace and encour