Analytics Platforms Analyst

Job title: Analytics Platforms Analyst   • Location: Hyderabad • Hiring Manager: Rajesh Chittireddy About the job: The Self-Service Analytics Platforms Analyst is responsible for supporting and enabling enterprise analytics platforms delivered as a service, empowering business users, analysts, and product teams to leverage secure, governed, and scalable analytics capabilities. Working closely with senior platform engineers and platform stakeholders, this role contributes to the operational management, adoption, and continuous enhancement of self-service analytics platforms.   This position plays a key role in platform operations, governance execution, user enablement, and service delivery by supporting platform processes, responding to stakeholder needs, and contributing to initiatives that improve platform adoption and user experience. The incumbent will continue to build expertise in platform administration, governance, FinOps, automation, and analytics enablement while ensuring alignment with enterprise data strategy, security standards, and architectural best practices.   The role combines platform administration, operational support, stakeholder engagement, and continuous learning within a collaborative analytics platform team.   ---   Responsibilities   • Support the administration, enhancement, and day-to-day operations of enterprise analytics and visualization platforms delivered as a service. • Collaborate with business stakeholders, product owners, and technical teams to understand requirements and support the delivery of platform capabilities and service requests. • Contribute to platform initiatives and roadmap execution aligned with analytics, cloud, and enterprise data strategy objectives. • Maintain and enhance operational dashboards and scorecards that provide visibility into platform adoption, utilization, service performance, capacity, costs, SLA compliance, and user experience. • Support FinOps activities by monitoring platform consumption, tracking license utilization, identifying optimization opportunities, and assisting with cost transparency reporting. • Assist in implementing and maintaining platform governance standards, operational procedures, and best practices. • Support self-service analytics enablement while promoting compliance, security, governance, and responsible use of analytics platforms. • Partner with Data Engineering, Security, Cloud Infrastructure, Data Governance, and Architecture teams to support integrated platform solutions. • Monitor and report on platform KPIs, service health metrics, adoption trends, operational performance, and support effectiveness. • Support automation initiatives related to provisioning, onboarding, access management, monitoring, and operational workflows. • Contribute to maintaining platform reliability, performance, availability, scalability, and business continuity through established operational practices. • Execute platform support activities in accordance with ITIL/ITSM processes, including incident, problem, change, release, and service management. • Identify process improvement opportunities and contribute to initiatives that enhance platform efficiency and user experience. • Create and maintain platform documentation, knowledge articles, operational procedures, service catalogs, and support materials. • Contribute to training programs, enablement sessions, office hours, and community engagement activities that drive platform adoption and user success. • Serve as a trusted support resource for platform-related requests and appropriately escalate complex issues to senior team members.   ---   Technical Skills   • Foundational to intermediate expertise in Microsoft Power BI administration, governance, security, capacity management, and workspace administ