Manager, Station Support

Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: High School Diploma required. Certification: No Certification Details: N/A Years of Experience: Minimum one (1) year of Customer Service experience. Credit Check: No Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: No Effective communication skills, both verbal and written. Ability to work efficiently under time constraints. Available and willing to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. Well-groomed and adhere to the dress code policy. Must be at least 18 years of age. Able to attend and successfully complete the required training. Strong computer skills and ability to use general office equipment. Ability to work in extreme weather conditions. People-oriented, highly motivated with a positive and friendly attitude. Accurately type 30 wpm Ability to use Microsoft Office (outlook, excel, word) TRAINEE STATUS: Upon offer of employment, you will remain in the trainee status until successful completion of all practical and written curricula. Preferred Requirements Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment. The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude. Job Duties Directs and coordinates duties of cross-utilized Customer Service/Ground Operations agents. Assigns employees to specific job functions based on operational needs and seniority. Covers supervisory absences and vacations when needed. May discipline employees under supervisory direction for violations of company rules. Leads by example, motivates team members, and fosters a positive work environment. Coordinates and ensures completion of all required training (new hire, recurrent, supplemental, local). Completes ad hoc assignments and required reports as requested by leadership. Processes tickets, checks baggage, monitors carry-on items, and assigns seats. Provides accurate information on flight schedules, boarding procedures, and seating arrangements. Handles denied boarding situations, solicit volunteers, and re-accommodate customers. Issues hotel, meals, and taxi vouchers when appropriate. Assists customers with special needs, including boarding assistance. Resolves customer complaints and ensures satisfaction. Assists with travel itinerary changes, cancellations, and rebookings (air, hotel, ancillary services). Maximizes revenue by offering ancillary options (seats, bags, auto, hotel). Maintains high customer service standards (90% QA) with a friendly and genuine demeanor. Loads and unloads baggage and co-mail of various weights and dimensions. Meets arriving flights at baggage carousel to ensure proper handling. Monitors carousel for unclaimed baggage and stores items in Baggage Service Office. Handles delayed, lost, damaged, or misloaded baggage issues and follows up with customers. Provides consequential expenses and ensures delivery of late-arriving or misloaded bags. Tracks and traces lost articles, loaner wheelchairs, car seats, and strollers. Assists with lost and found items and informs customers of baggage policies and claims procedures. Marshals aircraft and perform pushbacks and tows. Operates heavy motorized equipment (tugs, tractors, belt loaders, bag carts, push-back tractors, deicers). Enforces safety and security measures and monitors sensitive safety zones. Ensures compliance with FAA, Allegiant Air, and airport regulations. Reports safety hazards and incidents to