Account Manager, Integrated Facilities Management

We are seeking an experienced Account Manager, Integrated Facilities Management to lead the day-to-day operations of a high-profile corporate headquarters campus in Irvine, California. Position Overview The Account Manager will serve as Dexterra's primary on-site representative, responsible for overseeing integrated facilities management services across Kia America's corporate headquarters campus. The position oversees approximately 345,000 square feet across two buildings, including the corporate headquarters and design center. The successful candidate will be a hands-on leader with strong technical knowledge, financial management skills, and experience managing multiple service lines in a Class A corporate environment. This role requires someone who can anticipate facility needs, manage service providers, resolve operational issues, and maintain exceptional standards of building performance, cleanliness, safety, and presentation. The Account Manager will work closely with Kia's Facilities Management team and be accountable for service delivery, operational performance, vendor management, budget oversight, and continuous improvement. Key Responsibilities Facilities Operations and Management • Manage daily facilities operations across the corporate headquarters campus. • Oversee building engineering, preventive maintenance, janitorial, landscaping, security services, and specialty contractors. • Coordinate the activities of the Chief Engineer, Building Engineers, service personnel, and third-party providers. • Conduct regular property inspections to identify deficiencies, safety concerns, and maintenance requirements. • Ensure facilities remain clean, safe, operational, and professionally presented. • Coordinate building readiness for executive meetings, VIP visits, corporate events, and special activities. • Manage emergency response activities, service interruptions, and operational escalations. Engineering and Asset Management • Work closely with the engineering team to maintain building systems, including HVAC, electrical, plumbing, building automation, and life-safety systems. • Oversee preventive maintenance schedules and ensure maintenance activities are completed and documented. • Monitor equipment reliability, recurring failures, and deferred maintenance. • Support asset condition assessments, equipment lifecycle planning, and capital improvement recommendations. • Coordinate specialized repairs, maintenance contractors, and building improvement projects. • Review work orders, response times, and completion rates to ensure service expectations are achieved. Client and Vendor Management • Serve as the primary point of contact for Kia's Facilities Management team. • Build strong relationships with client representatives, employees, contractors, and service partners. • Lead regular operational meetings and communicate service performance, outstanding issues, and corrective actions. • Manage vendor contracts, service schedules, work quality, and compliance requirements. • Review contractor performance against agreed service levels and key performance indicators. • Ensure service concerns are investigated, resolved, and communicated promptly. • Identify opportunities to improve service quality, responsiveness, and overall workplace experience. Financial and Contract Management • Manage account operating budgets, purchasing, invoicing, and expenditure tracking. • Review and validate vendor invoices, service charges, labor costs, and materials purchases. • Prepare monthly financial summaries, budget forecasts, and variance reports. • Identify cost-saving opportunities through competitive sourcing, operational efficiencies, and preventive maintenance. • Maintain accurate records of service agreements,