Global Security Operations Center Manager

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon’s Global Security Operations Center (GSOC) is the central operational hub for protecting our people, facilities, executives, operations, and critical business interests around the world. We are seeking an experienced, forward-thinking Sr. Manager to lead the continued evolution of this capability. You will inherit a capable GSOC with a strong operational foundation and take it forward, defining what the function becomes next across people, technology, process, analytics, and data. You will pair strong real-time operational leadership with a track record of materially advancing a GSOC, command center, emergency operations center, or comparable 24/7 environment. You will work alongside Global Threat Intelligence and in close partnership with Information Security, Executive Protection, and other risk functions to deliver a converged, intelligence-informed security operation. What You’ll Do Location: Onsite out of our Scottsdale Headquarters Reports to: Director, Global Security Set the Vision • Establish and execute a multi-year roadmap for the GSOC across people, technology, process, analytics, and data. • Assess the current operating model, identify gaps and opportunities, and set clear modernization priorities. • Translate enterprise risk, business growth, and emerging threats into scalable GSOC capabilities. • Define measurable goals, milestones, and performance indicators that demonstrate operational maturity and business value. • Evaluate industry best practices and emerging technologies to keep the GSOC modern and highly capable. Lead the GSOC • Provide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent, high-quality monitoring, incident management, communications, escalation, and response. • Maintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting. • Ensure personnel maintain situational awareness across Axon’s global footprint and deliver timely, actionable information to stakeholders. • Establish decision rights and escalation thresholds for routine and critical events, with appropriate leadership coverage across all shifts and time zones. • Develop and maintain policies, playbooks, and standard operating procedures. Transform Technology and Process • Lead continuous improvement of the operating model, simplifying, automating, and integrating existing capabilities. • Optimize physical security, mass notification, incident management, communications, access control, video, and related GSOC technologies, and drive integration between them to improve situational awareness and response speed. • Develop processes that turn alerts and information into validated, actionable information, escalated to Threat Intelligence for analysis where warranted. • Build metrics, dashboards, and reporting that show GSOC performance, risk trends, response effectiveness, and business value. • Apply automation, AI, and analytics where they improve outcomes, keeping technology investments aligned to operational requirements rather than letting technology define the operating model. • Build scalable processes that support Axon’s continued domestic and international gro