GTM Engineer

GTM Engineer Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion conversations every month. We're looking for a GTM Engineer to help realize Sendbird's vision of connecting businesses and individuals and empowering them to achieve more than ever before. As the Sales Operations Manager on the Revenue Operations team, you will be responsible for the systems, processes, and data behind our go-to-market motion, while driving global cross-functional projects with Marketing, Sales, Customer Success, Finance, and Product. You will report to the Head of Revenue Operations. Revenue Operations consists of Marketing Operations, Sales Operations, Customer Success Operations, and Data Insights. We ensure full-funnel accountability by aligning processes, platforms, and people. This role requires 3+ days per week in the San Mateo, California, office. Who You Are • You have successfully improved internal sales operations, positively impacting the information GTM teams use to drive revenue. • You are comfortable communicating with a variety of stakeholders and driving consensus on processes across the GTM functions. You absorb large amounts of information, distill it to the essentials, and communicate with stakeholders up, down, and across. • You have experience implementing AI solutions and turn to AI first when approaching your work. You can "AI pill" our GTM processes. • You have excellent organizational, planning, and project management skills. You bring order and resolve to a fast-paced environment, juggle several projects concurrently, and shift priorities as needed. • You are a driver, not a passenger: you operate autonomously, take charge, get it done, and have demonstrated this repeatedly. • You stay calm and collected, approaching problems with a forward-thinking mindset. • You pay close attention to detail and have successfully delivered on complex projects which improved business outcomes. What You Will Do • Partner with our field leaders and their team members to: • • Improve our processes and methodology. • Build scalable workflows and rules of engagement within and across teams. • Provide reports, dashboards, and data insights critical to understanding performance. • Structure variable compensation plans to correctly incentivize the right motions and playbooks. • You will have responsibility for Salesforce, LeanData, and Gainsight, including the design and deployment of solutions, process documentation, and enablement. • You will work effectively with AI technologies such as Claude and Vercel. • You will create solutions that utilize our tech stack to the optimal solution, including how systems work together. • Procure, implement, and administer other GTM systems as needed by the business. What You Bring • 6+ years in Sales Operations. • 3+ years at a B2B AI/SaaS growth company. • Active Salesforce Administration certification required; LeanData or Gainsight certification a plus. • Demonstrated domain expertise in the GTM tech stack (e.g. HubSpot, RingLead/ZoomInfo, Clay, LinkedIn Sales Navigator, Nooks, Gong, etc). • Hands-on and detailed understanding of playbooks for B2B AI/SaaS. • Experience working in a Google Workspace environment • Exceptional