[SO] Outbound Customer Service Agent – Malaysia Market (Chinese + English)

• Conduct proactive outbound calls and customer engagement activities to assigned customers. • Execute sales and promotional campaigns to increase customer awareness and drive business growth. • Build and maintain strong relationships with customers through regular follow-up and account support. • Promote Bosch products, services, and marketing campaigns to target customers. • Support customer acquisition, retention, development, and business expansion initiatives. • Serve as a dedicated point of contact for customer inquiries and support requests. • Identify sales opportunities and contribute to the continuous growth of outbound business activities. • Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution. • Maintain accurate customer records and activity tracking in CRM systems. • Achieve defined productivity, quality, and customer satisfaction targets. • Bachelor's Degree or above. • Minimum 2 years of experience in outbound customer service, tele sales, telemarketing, or contact center operations. • Experience in customer engagement, sales support, or account management is preferred. • Fluent in Mandarin, preferably Malaysian Mandarin / Mandarin with a Malaysian accent • Good command of English for business communication. • Strong communication, customer service, and relationship management skills. • Familiarity with CRM systems and Microsoft Office applications is an advantage. • Ability to work in a multicultural and fast-paced environment. Why BOSCH? Because we do not just follow trends, we  create  them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work. Benefits and Career Opportunities • Working in one of the  Best Places to Work in Vietnam and Top 30 of the  Most Innovative Companies  all over the world • Join in a dynamic and fast-growing global company ( English-speaking  environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world • Onsite opportunities : short-term and long-term assignments in worldwide offices • Engage in our diverse training programs which surely help strengthen both your personal and professionalism • 13th-month  salary bonus + attractive  performance bonus  (you'll love it!) + annual performance appraisal • 100% offered salary  and mandatory social insurances  in 2-month probation • 15++ days of annual leave + 1-day of birthday leave • Premium health insurance for employee and  02 family members • Flexible working time and working model • Lunch and parking allowance Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…