Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support

Technologist, Customer Technical Sales & Support – Cloud & Hyperscaler Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support (CTS) organization supporting strategic cloud and hyperscaler customers. This role acts as the primary technical bridge between WD Engineering and customers, owning deep understanding of customer storage architectures, qualification requirements, deployment models, and field issues. The successful candidate will lead technical engagements from early evaluation through production support, drive issue resolution across firmware, hardware, and systems teams, and translate customer needs into actionable input for product and engineering roadmaps. This is an individual contributor role with broad influence across Sales, Engineering, Product Management, and Quality. • Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical field. • Significant hands-on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure; WD’s current CTS/architect postings point to a senior profile with roughly 5+ years of directly relevant experience. • Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.  • Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity. • Ability to debug technical issues across hardware, firmware, software, and system interactions.  • Strong written and verbal communication skills, including ability to present technical material to engineers and executive stakeholders. Key Responsibilities • Lead technical support and engagement for cloud and hyperscaler accounts. • Understand customer architectures, workloads, and storage deployment requirements. • Drive product qualification, system integration, validation, and issue resolution. • Represent customer technical priorities in internal engineering and product discussions. • Track field quality and integration metrics and lead customer technical reviews. • Develop technical documentation and enable faster adoption of new WD technologies. • Contribute expert technical perspective to cross-functional discussions on customer readiness, product fit, and future opportunity areas. Compensation & Benefits Details • An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. • The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.  This range may be modified in the future. • If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws.  You may also be eligible for shift differential pay, depending on the shift to which you are assigned. • You will be eligible to be considered for bonuses under  either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists o