Fraud Mitigation Solutions Quality Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Join Fraud Mitigation Solutions in a role focused on procedure development, process improvement, and cross-functional collaboration. We are seeking a subject matter expert who is passionate about creating clear procedural materials, strengthening processes, and building solutions that support fraud mitigation operations. In this role, you will create, update, and recertify procedures for products that may include PCS credit cards, deposits, prepaid products, and loans. You may also support projects from the ground up by learning new processes, identifying procedural needs, and helping develop guidance for work that does not yet have an established process. This role requires working from one of the posted U.S. Bank locations three (3) or more days per week. Additional responsibilities include: • Collaboration and engagement with leadership and compliance partners. • Enhance processes using creative thinking and problem-solving • Manage several projects simultaneously while meeting specific deadlines. • Provides information to assist in giving feedback to employees and in the training of employees. • Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures. Basic Qualifications • High school diploma or equivalent • Typically three or more years of experience in quality analysis and measurement activities Preferred Skills/Experience • Experience in creating or updating procedural material • Extensive knowledge and understanding of the products and services applicable to the assigned area • Advanced knowledge of the productivity and accuracy standards of the assigned area • In-depth knowledge of computer systems used in the assigned area • Effective verbal and written communications skills • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Bachelor's degree preferred If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protect