Training Content Developer

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To Senior Manager, Technical Content Development What You Will Be Doing The Training Content Developer will be responsible for the design, development, and maintenance of technical training content and learning paths under the guidance of senior training team members. This role will work closely with internal customer teams (Engineering, Product Management, Support, and others) to ensure accurate, timely technical training is available for all ChargePoint hardware and software products. You will collaborate with technical writers, technical illustrators, and the Staff Training Content Developer to create interactive training experiences for installers, technicians, and other technical audiences. To be successful at ChargePoint, this person must be highly motivated, self-directed, and have a good eye for design and detail while being receptive to feedback and mentorship from senior team members. What You Will Bring to ChargePoint • Develop and maintain training content in the learning management system (LMS), following established content standards, style guidelines, and brand requirements. • Create interactive learning activities, course content, and instructional videos to install, use, and service ChargePoint products (hardware and software). • Redesign and update existing lessons as directed to align with current standards and style guidelines. • Learn complex technical products quickly and produce technical training with the assistance of subject matter experts and guidance from the Staff Training Content Developer. • Actively gather information from and collaborate with engineers, QA engineers, and product managers to identify and capture learning content. • Support the development of scalable training solutions to ensure programs are consistent and ready for a global audience. • Design, develop, and conduct assessments and evaluations to measure learner comprehension and course effectiveness. • Manage individual project tasks across phases of a learning project, including analysis, design, development, implementation, and evaluation, while escalating risks and blockers to senior team members as needed. • Prepare content for localization by following established localization guidelines and processes. • Collaborate with other teams to ensure consistency and clarity across all training and documentation. Requirements • Minimum of 2-4 years in the design and development of instructional material in a complex product environment (Hardware