Operations Manager, NYC

About Wheely Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. About The Role Following the successful launch of Wheely in New York, we're looking for an Operations Manager to join our team and play a key role in continuing to bring the service to market and scaling our presence. Working closely with the General Manager, you will own day-to-day operational execution, with a focus on acquiring, retaining and ensuring quality among our best-in-class chauffeurs. You will help establish the local operating model, adapt global standards to the New York market, and ensure a consistently high-quality experience as the market scales. This role requires an entrepreneurial mindset and strong execution. You will take initiative, make data-informed decisions, and operate effectively in a fast-moving environment. You will partner with both global and local teams, while building and scaling the local operations team, processes and operating rhythms. Responsibilities • Own day-to-day operational execution, including chauffeur supply growth, onboarding, training, retention and incentives. • Establish and evolve the local operating model, translating global strategy and standards into effective local execution. • Use data to identify operational risks and opportunities, designing initiatives with clear, measurable impact. • Lead and develop the growing local operations team, creating a culture of high performance and engagement. • Work closely with Product teams to influence feature development and improve operational tooling. • Oversee operational readiness and early market growth, ensuring consistent service quality and reliability. • Build strong relationships with chauffeurs and key external stakeholders, representing Wheely's standards and values. • Ensure compliance with applicable local regulations and licensing requirements. Requirements There is no single background that defines success in this role. We are looking for analytically strong, entrepreneurial operators who are motivated by ownership and comfortable being accountable for outcomes in complex, open-ended operating environments. Strong candidates typically bring 3+ years of experience building, launching or scaling something meaningful in a fast-paced environment, with the ability to move quickly from analysis to execution. Relevant experience may include: • Launching, growing or scaling operations in a fast-paced tech environment (VC-backed business, scale-up or other relevant startup experience). • Background in top-tier management consulting, investment banking or VC/PE. • Early employee or founding team experience at a consumer or marketplace startup. Bonus points for: • Experience in a marketplace or platform business, particularly in on-demand, mobility or location-based services. • Demonstrated experience building teams, processes or operating models from the ground up or during periods of rapid expansion. • Experience managing teams or leading operational initiatives. • MBA or other advanced degree with a strong focus on business, operations, analytics or strategy. What We Offer • Base salary of $140-180k per year, plus equity in a high-growth scale-up. • Comprehensive benefits package, including health coverage and other benef