Client Services Manager - Home Care

Client Services Manager Williston, VT | Monday–Friday | $50,000–$52,000/year + Annual Bonus Make a Difference. Build Relationships. Grow with Vermont Senior Living. Vermont Senior Living is seeking a Client Services Manager to join our Williston, VT office. This is an exciting opportunity to combine your customer service, operations, and relationship-building skills while helping clients and families navigate quality home care and senior living services. At Vermont Senior Living, we understand the importance of compassionate care, dependable service, and meaningful relationships. As a Client Services Manager, you'll play an important role in coordinating client services, supporting care teams, and creating positive experiences for clients, families, referral partners, and employees throughout our community. Why Join Vermont Senior Living? • Competitive Compensation: Base salary of $50,000–$52,000 annually, depending on qualifications. • Annual Bonus Opportunity: Earn up to $8,000 annually based on performance metrics. • Work-Life Balance: Enjoy a consistent Monday–Friday schedule. • Comprehensive Benefits: Medical, dental, and vision insurance; paid holidays; vacation and sick leave; employer-paid life insurance; 401(k) with company match; and an Employee Assistance Program. • Reliable Pay: Paid weekly through direct deposit. • Career Development: Opportunities for professional advancement, leadership development, and long-term career growth. • Supportive Team Environment: Join a close-knit team committed to providing exceptional service and support to clients, families, and employees. • Meaningful Impact: Make a difference in the lives of seniors and their families by helping ensure they receive the care, attention, and support they deserve. What You'll Do as a Client Services Manager As a Client Services Manager, you'll combine customer service excellence, operational coordination, and relationship management to support high-quality service delivery and the overall success of the Williston office. • Deliver Exceptional Service: Provide outstanding customer service and create positive experiences for clients, families, and community partners. • Coordinate Client Services: Oversee client service needs and address scheduling and operational challenges in a timely and effective manner. • Manage and Grow Caseloads: Oversee your assigned caseload while identifying opportunities to expand services and strengthen client relationships. • Build Strong Relationships: Develop lasting partnerships with clients, families, referral sources, healthcare providers, and community organizations throughout Vermont. • Collaborate with Leadership: Partner with clinical leadership and office team members to ensure seamless service coordination and client satisfaction. • Monitor Performance Metrics: Track admissions, referrals, caseload performance, and other key operational indicators. • Support Field Employees: Work alongside clinical leadership to provide guidance, communication, and support to caregivers and field staff. • Drive Office Success: Contribute to the overall growth of the Williston office through strong operational performance, service excellence, and relationship development. What You'll Need • Bachelor's degree preferred. • Prior home care, healthcare, senior living, or medical office experience preferred. • Knowledge of Medicare and OASIS is a plus, if applicable to the services provided. • Previous leadership or supervisory experience is a plus. • Demonstrated success in achieving goals and taking on increasing responsibility. • Strong customer service, communication, and interpersonal skills. • Excellent organizational, time-management, and problem-solving abilities. • Proficiency with computer system