Senior Success Lead, Public Sector

Headquarters: United States URL: https://www.datavant.com Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We’re Looking For We’re looking for an experienced relationship pro with deep experience in government and public sector engagement, who excels in fast-paced environments and is eager to drive impact as part of our Strategic Engagement team. Strategic Engagement is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives—maximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers. This role includes responsibilities for commercial outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and post-sale activities (e.g., strategic engagement leadership, delivery, adoption, advocacy, retention, etc.). What You Will Do • Own engagement management and value management for a dedicated account portfolio of up to 5 accounts in our government practice, with a special focus on end-to-end accelerating value within your portfolio. • Develop a deep understanding of how our current government and government channel partner accounts that are using data to achieve strategic objectives through a variety of engagement techniques (e.g. frequent engagement-focused meetings, workshops, quarterly business reviews, etc.). Innovate ideas on how to support our partners in achieving success as they would define it. • Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals. • Excel in complex program management, often involving multiple partners and contractors, and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively. • Drive long-term customer value by boosting product adoption, strengthening satisfaction and health, and building trusted, lasting relationships. • Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business. • Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts. • Take a self-service-first approach to problem solving and navigating questions internally and externally. • Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work. • Help create a company-wide culture of customer-centricity. What You Need to Succeed • 7+ years experience in healthcare technology and customer facing roles (required) • 4+ years experience in the federal government or with government contractors and government adjacent organizations (required) • Experienced strategic program