Clinical Education Manager

Clinical Education Manager – Metabolic Cycle Company: Cycle Vita Location: The ideal candidate will be located in the Eastern or Central Time Zone of the United States and a reasonable distance to major metropolitan area. This is a full-time position with some travel, based on patient needs, projects or business needs (approximately 25%). Salary range: $120,000 - $130,000 depending on experience plus company profit related bonus and benefits. The Opportunity As our business continues to grow, we now have an exciting opportunity within our Metabolic team for a Clinical Education Manager to join our growing Patient Support Hub, Cycle Vita. In this position, you’ll work in a highly visible, strong team environment to provide case-level support with patients/caregivers, healthcare providers, clinical institutions, speciality pharmacies, hub services and other therapy focused partners. You’ll be providing education and advice to ensure every patient receives the highest level of support on their treatment journey for our metabolic products. Our Company At Cycle, we believe that Every Single Patient Matters . This is at the heart of why we work and were looking for people to join our team who share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen. Our core focus areas include rare metabolic, immunological, and neurological genetic conditions and oncology. We improve existing drugs, repurpose them for new uses, and bring generics back to market. Using cutting-edge drug delivery technologies, we enhance the efficiency of treatments, offering patients greater freedom and choice. Headquartered in Cambridge, UK, with a significant US presence, Cycle has scaled rapidly and was named one of the UK’s fastest-growing private companies by The Sunday Times (Sunday Times 100 2024 & Sunday Times 100 Tech 2025). If you want to know more about what we do then, why not check out our website and take a look at some of our patient stories: Patient Stories - Cycle Pharma What you will be doing: • Provide 1:1 support for patients on metabolic therapies. • Deliver patient motivational interviewing programs, sharing insights with senior and executive leadership teams. • Partner with departmental leadership and wider Clinical Education team to create and lead dietary/nutritional program to accompany drug regimen. • Maintain an effective call schedule for patients and HCPs, meeting performance goals. • Guide patients through reimbursement and financial support options. • Collaborate with Cycle Vita Access Specialists to provide providers with guidance through the insurance authorization process. • Support smooth therapy transitions to Cycle products, including new starts and switches. • Provide product specific training and education, including dose administration (Nityr, Javygtor, Harliku and any new products launching in the Metabolic space) in-person at patients’ homes and clinics or remotely via the phone/video/app. • Act as a Patient Concierge, building strong relationships with patients/caregivers and promoting treatment adherence and check ins. • Partner with Rare Disease Account Managers to manage relationships with providers and to help them understand the Clinical Education function and Cycle Vita services. • Respond quickly to patient and office inquiries with a compassionate, customer-first approach. • Represent Cycle Vita at patient support events and relevant industry conferences. Skills and experience that will help you to succeed in this position: • Bachelor’s degree in health sciences and/or Dietetics and Registered Dietitian. • Strong proven experience working in a rare disease within a clinical setting. • D