Digital Customer Success Manager

Digital Customer Success Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Renewal Sales Account Manager works within assigned customer accounts (direct and indirect through channel partners) or assigned partner accounts to manage, renew, and convert IT support services contracts to tailor expanded and new services to support customer and HPE business objectives. Uses a proactive account approach to provide expertise, promote confidence in HPE’s value, defend HPE’s installed base business against competition, and generate new sales opportunities. Builds pipeline and drives renewal opportunities within existing accounts to close to deliver targets and increase HPE’s share of wallet. Collaborates actively with other specialists, account managers, services delivery, and channel partners. These jobs focus on renewing customer service contracts, typically through a mixture of work occurring outside HPE offices and inside. Management Level Definition Applies intermediate-level subject matter expertise in customer success, hybrid cloud, consumption-based services, and account management to address customer needs and business challenges. Works independently within established guidelines to manage customer relationships, drive adoption, improve utilization, and identify growth opportunities. Exercises sound judgment in customer engagement, retention planning, and expansion strategies while collaborating with internal stakeholders to ensure successful customer outcomes. Key Responsibilities • Own and manage the post-sales relationship for an assigned portfolio of GreenLake customers, primarily mid-sized accounts. • Develop trusted advisor relationships with customer stakeholders, including IT leaders, operations teams, and business decision-makers. • Drive customer adoption and utilization of GreenLake services by ensuring customers fully consume and leverage their contracted capacity and solutions. • Conduct regular customer business reviews, success reviews, and executive briefings to demonstrate delivered business value and identify improvement opportunities. • Monitor customer health, consumption trends, adoption metrics, service performance, and satisfaction indicators to proactively address risks and maximize value realization. • Develop and execute customer success plans focused on achieving customer business objectives and desired outcomes. • Identify, qualify, and facilitate upsell, cross-sell, and expansion opportunities across GreenLake services, managed services, hybrid cloud, and related solution portfolios. • Partner closely with Account Managers to support account growth strategies, renewal planning, and increased share of wallet. • Drive customer retention and renewal success through proactive engagement, value realization discussions, and long-term relationship management. • Collaborate with service delivery teams, support organizations, and solution specialists to resolve customer issues and impr