Critical Account Team - Advanced Customer Engineer

Critical Account Team - Advanced Customer Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Hewlett Packard Enterprise (HPE) is an innovative technology company with a rich heritage and a strong focus on the future. Today, HPE is a global leader in networking, hybrid cloud, AI, compute, storage, and edge-to-cloud solutions that help organizations transform and accelerate their digital business. HPE Networking delivers industry-leading wired and wireless networking solutions across campus, branch, data center, cloud, and edge environments. The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization. The position provides advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies. Working closely with customers and cross-functional teams, the ACE applies deep engineering knowledge to solve complex technical challenges, support strategic initiatives, and contribute to the successful delivery and continuous improvement of HPE products, services, and solutions. The role requires strong technical acumen, problem-solving skills, collaboration, and the ability to influence technical and business stakeholders across the organization Job Family Definition: We are seeking senior Advanced Customer Engineering (ACE) engineers to support our largest and most strategic customers through the Critical Account Program (CAP). This role is responsible for providing senior-level technical leadership and case oversight, driving engagement with software engineering teams to address product defects, and delivering remote or on-site support when complex customer issues cannot be resolved through standard support channels. Success in this position requires strong technical expertise, exceptional customer management skills, and the ability to effectively navigate high-pressure situations while restoring confidence with frustrated customers and stakeholders. Management Level Definition: The Advanced Customer Engineering (ACE) team is widely recognized as one of the organization's most senior and trusted technical teams, often engaged to solve complex challenges that extend beyond traditional support capabilities. Team members bring an average of 10+ years of HPE Networking Juniper experience and 15 to 20 years of industry expertise, providing deep technical knowledge across networking technologies and customer environments. Success in this role requires exceptional technical expertise, outstanding communication skills, and the ability to influence audiences ranging from frontline engineers to CIOs and executive stakeholders. Candidates must be self-motivated, continuously seek opportunities to expand their skills, and demonstrate a strong commitment to learning emerging technologies. ACE operates as a highly collaborative, customer-focused team that partners closely with one another and the broader services organization to drive successful outcomes for