About the role
• INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group
Job Title:
Senior Manager – Digital Product & Engagement
Job Overview
This is a senior leadership role at the Evernorth Hyderabad Office and sits within the Data, Digital and AI Portfolio for The Cigna Group. The role is responsible for building and scaling Digital Product and Engagement capabilities in Hyderabad while partnering closely with US-based Product, Customer Engagement, and Technology leaders to deliver high-impact digital, engagement, data, and AI-enabled products.
The successful candidate will lead teams spanning Product Management and Engagement Delivery, driving strategy, organizational effectiveness, execution, and business outcomes across platform, data, customer engagement, personalization, campaign, digital experience, and AI product portfolios.
This role combines organizational leadership with hands-on product and engagement leadership. While accountable for developing talent, scaling operating models, and driving portfolio outcomes, the leader must also be comfortable directly leading strategic initiatives, influencing executive stakeholders, shaping product direction, and stepping into complex or ambiguous business problems when needed.
The ideal candidate is a strategic digital leader who can operate effectively across strategy, discovery, execution, and organizational leadership while building strong teams, strong partnerships, and measurable business outcomes
Key Responsibilities
Strategy & Digital Leadership
· Partner closely with US-based Product, Engineering, Analytics, Experience, and Digital Engagement leaders to translate enterprise priorities into product strategy, roadmaps, investment decisions, and measurable business outcomes.
· Drive implementation and adherence to product strategy across platform, data, customer engagement, personalization, digital experience, campaign, and AI-enabled product portfolios.
· Act as a strategic extension of US Product leadership, p
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