Operations Change Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.  As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.  Job Description The Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other enterprise initiatives across U.S. Bank. This individual works closely with project teams, product partners, developers, business leaders, frontline teams, and subject-matter experts to understand operational impacts and ensure new products, processes, and technologies can be implemented successfully. This role is well suited for an experienced project or change-management professional who can get into the details of operational workflows while clearly communicating the broader business story to senior leaders. Key Responsibilities • Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives. • Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness. • Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams. • Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges. • Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements. • Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change. • Track risks, issues, dependencies, decisions, and open items through resolution. • Organize and synthesize large amounts of project information into a clear story that explains the change, its operational impact, and the actions required. • Adjust communication based on the audience, providing detailed guidance for frontline employees and subject-matter experts while delivering concise, executive-level updates to senior leaders. This role requires working from one of the posted U.S. Bank locations three (3) or more days per week. Basic Qualifications - Bachelor's degree, or equivalent work experience - Four or more years of related experience Preferred Skills/Experience - Significant project-management, change-management, or operational transformation experience. - Experience supporting complex, large-scale implementations within an operations, banking, financial-services, or call-center environment. - Strong executive presence with the ability to communicate effectively with senior leaders, frontline