Transformation Manager

Job Description Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.    Work Arrangement: This position is categorized as hybrid on MID SHIFT. This means the successful candidate is expected to report to the GM Philippines office three times per week (or other frequency) as dictated by the business. The Role The Manager, GBS Transformations CoE – Philippines is the senior local leader for GM’s Philippines based GBS Transformation organization. The role provides strategic and operational leadership across a highly matrixed portfolio that includes transformation program support, testing management, business services, reporting, and related vendor or contingent-worker capabilities.   This leader manages direct teams and provides indirect or dotted-line leadership for a broader Philippines population, currently representing approximately 50+ employees and contingent resources across multiple transformation pillars. This role directly reports to the Sr. Transformation Manager in the USA and partners with other leaders in the Philippines. The role establishes the local operating rhythm, aligns Manila delivery with global functional priorities, and ensures that people, processes, governance, and performance measures support reliable transformation outcomes.   The position partners closely with U.S. transformation leaders, global process owners, GBS site leadership, HR, Finance, vendors, and business stakeholders. The role is expected to balance day-to-day operational stewardship with longer-term capability building, including workforce planning, migration readiness, automation and AI adoption, continuous improvement, and succession planning. What You'll Do Test Management COE • Directly manage a team of 14 direct reports and 20+ contingent workers supporting the transformation program. • Provide leadership oversight for testing management, business services, reporting, and other transformation-support capabilities located in the Philippines. • Operate and oversee planning, design, execution, and reporting of tests to ensure that software meets quality standards and is free from errors or defects. • Strengthen delivery and value realization across internal teams, centralized testing teams, and external partners such as contingent worker. • Support planning for testing capacity, project coverage, quality, deployment readiness, hypercare, and continuous improvement. • Establish goals for the testing team and assess the team’s progress against the goals.   Workforce planning, hiring, and talent development • Lead or support the end-to-end local hiring process, including coordination with HR, screening, interviews, selection, onboarding, and transition to functional training. • Develop managers and individual contributors through coaching, career planning, performance management, succession planning, and cross-training. • Maintain clear distinctions between HR orientation, GBST orientation, functional onboarding, and role-specific certification or training. • Promote a culture of accountability, inclusion, continuous learning, and shared ownership across direct and indirect teams.   Financial, vendor, and resource management • Partner with Finance and global functional leaders to plan and manage budgets, costs, resource allocations, and financial controls for Philippines operations. • Monitor vendor and contingent-worker performance, deliverables, staffing, service quality, and compliance with agreed expectations. • Ensure that resource and expense information is accurate, timely, and suitable for leadership review. Change, innovation, and continuous improvement • Champi