Manager, International Onboarding (EOR)

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a visionary and high-energy leader with a proven track record leading teams and processes in the Employer of Record (EOR) landscape. You don’t just manage processes; you build and scale high-performing teams that turn global expansion into a competitive advantage for our customers. You are a strategic thinker who balances the "big picture" of organizational growth with the precision required for international compliance. A natural mentor and coach, you thrive on developing talent, optimizing cross-functional ecosystems, and serving as a key advocate for the customer experience at the leadership level. Your Success Profile What You Will Work on • Direct a team of International Onboarding Specialists, providing mentorship, performance coaching, and technical escalation support to ensure best-in-class delivery. • Oversee the end-to-end global onboarding strategy, ensuring that employment agreements, statutory compliance, and benefits are executed flawlessly across diverse jurisdictions. • Define and monitor key performance indicators (KPIs) and SLAs, identifying bottlenecks and implementing process innovations or automation to drive team efficiency. • Act as the primary liaison between Onboarding and Sales, Legal, Product, and Operations leadership to bridge experience gaps and influence the long-term product roadmap. • Spearhead the operational playbooks for new market entries, ensuring the team is equipped with the knowledge and resources to support customers in emerging regions. • Serve as the final point of resolution for complex, high-value customer accounts, navigating regulatory roadblocks with creative and compliant solutions. • Partner with Go-To-Market teams to position our customer service and expertise as a key differentiator, helping to win new business and expand the Justworks brand. • Lead the team in customer retention efforts to prevent onboarding cancellations, ensuring Justworks customers see the value of the product and Justworks can recognize revenue. • Manage team capacity and resource allocation to maintain a high-touch service model during periods of rapid hyper-growth. • The ability to translate company goals into actionable team objectives and inspire a shared vision of excellence. • Expert-level critical thinking used to mitigate global compliance risks and make high-stakes decisions that protect both the customer and the organization. • Commitment to fostering a growth mindset within the team, identifying individual strengths, and building a robust talent pipeline. • The ability to advocate for the department’s needs and the customer’s voice to executive stakeholders and cross-functional partners. • Coach, empower, and oversee the team to identify customer needs during the implementation phase, driving commercial outcomes through supplemental services (such as IT provisioning, background checks, and supplemental benefits) to grow internati