Director, Design

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We are looking for a Director, Design to build and scale a high-impact, product-embedded design organization that delivers exceptional user experiences for complex observability workflows. This leader will elevate design as a strategic partner to Product and Engineering, ensuring UX is grounded in domain expertise, informed by customer insight, and measured by real outcomes. Here's a closer look at this key role: • Ensure UX decisions reflect real-world system complexity and user needs through a deep understanding of the monitoring/observability domain, product architecture, and customer workflows • Partner closely with Product and Engineering to ensure design integrates effectively into the product development lifecycle and deliver cohesive end-to-end experiences • Leverage modern tooling, including AI-assisted workflows, to accelerate design and exploration • Evolve and scale design processes to support efficient, high-quality product development • Establish and scale a research practice that informs product and design decisions through direct engagement with customers • Define and implement ways to measure UX effectiveness and use data and insights to continuously improve the user experience • Manage a team of designers that operate effectively in a complex product domain through a culture of ownership, learning, and continuous improvement • Strengthen collaboration across Design, Product, and Engineering by acting as a connector across functions to ensure alignment and shared success What You'll Need: • 10+ years proven experience leading design for complex B2B or enterprise software • Strong technical foundation with the ability to understand complex systems and workflows • Experience in monitoring, observability, or similarly complex enterprise/data-heavy domains preferred • Track record of influencing product direction through research and delivering impactful user experiences • Experience evolving teams and processes to meet growing product needs • Expe