Senior Project/Program Manager

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: • The work we do and the innovation we drive • Our values of share, care a nd dare • Our borderless, global framework, which enables seamless collaboration The role As a Senior Project / Program Manager, Client Engagement , you will lead complex, cross-functional technology initiatives from planning through delivery. You will take end-to-end ownership of critical projects and multi-stream programs, bringing together business, product, engineering, IT, data, vendors, and implementation partners to ensure teams remain aligned and focused on outcomes. You will also support portfolio management across the Client Engagement domain, providing leadership with a clear view of priorities, progress, dependencies, risks, capacity, and business value. Working within an Agile delivery environment, you will combine strong project governance with the flexibility needed to support Scrum teams and scaled Agile practices. This role requires a proactive leader who is comfortable taking ownership, navigating technical conversations, anticipating risks, and communicating clearly with senior stakeholders. You do not need to be a developer, but you should understand how modern software platforms are built, integrated, released, and operated. Role responsibilities • Own complex, business-critical projects and programs from initiation through completion, defining scope, objectives, milestones, dependencies, resourcing, and success criteria. • Lead multi-stream programs involving several teams and workstreams, managing sequencing, dependencies, integration points, and delivery timelines. • Proactively drive initiatives forward, remove blockers, follow up with stakeholders, and ensure teams remain aligned around priorities and decisions. • Identify and manage risks, assumptions, issues, and dependencies, establishing clear ownership and escalating issues appropriately. • Coordinate across business, product, engineering, IT, data, vendors, and system integrators. • Work effectively within Agile delivery environments, including Scrum, Agile at Scale, and PI Planning, while maintaining appropriate project governance. • Maintain a consolidated view of the Client Engagement portfolio, including project status, priorities, capacity, dependencies, risks, and value delivered. • Prepare and facilitate portfolio reviews with domain leadership and provide clear executive-level reporting on progress, decisions, risks, and escalations. • Partner effectively with Agile Coaches while maintaining clear accountability for project and program management. • Apply established PMO methodologies, playbooks, and best practices across projects and programs. • Develop and improve project and portfolio management tools, templates, dashboards, reporting, and governance artifacts. • Contribute lessons learned and best practices to the broader project management community. Must have qualifications To be considered for this role, you must meet the following essential qualifications: • 8+ years of project and program management experience, including significant experience leading complex, cross-functional programs in technology-driven environments. • Proven ability to take end-to-end o