Skills this job asks for
ServiceNowProduct managementJira
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Where you can work from
United States only
Based on the listing's location: Vienna, Virginia, US (Remote).
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Visa sponsorship, if you would relocate
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal: ask the recruiter.
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No government sponsor record hereThis employer does not appear with approvals in the government data SponsorApply holds.
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The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
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No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area.
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Confirmed live todayWhen a source last listed this job as open.
Details and sources
- No salary bar for this route
- H-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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Before you apply
Sponsorship unknown
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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About the role
ServiceNow is seeking a Partner Technology Architect — Autonomous Workforce to drive partner growth across the AI-powered workflows that run the modern enterprise — IT service and operations management, employee experience, and strategic portfolio execution. This is a senior technical strategist role that combines deep technical expertise in ServiceNow ITSM, ITOM, HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM) with business acumen, partner activation at scale, and the ability to translate complex service-operations and employee-experience requirements into commercially viable solutions. As a Practice-aligned Partner Technology Architect within the Autonomous Workforce Practice, you will be engaged where deep IT, operations, and employee workflow expertise is required — working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers.
The Autonomous Workforce Practice sits at the core of ServiceNow’s platform — the workflows where AI agents, automation, and human teams operate together to run IT and serve employees at scale. This role helps partners move beyond traditional, ticket-driven service models to an AI-native operating model where work is detected, routed, and resolved autonomously, ensuring partners can confidently position, build, and deliver differentiated solutions that displace legacy platforms and drive measurable operational outcomes.
What You’ll Do
As a Partner Technology Architect — Autonomous Workforce, you will serve as the go-to IT, operations, and employee workflow expert across the partner ecosystem, driving technical excellence, competitive differentiation, and commercial success for autonomous-workforce partner solutions.
Autonomous Workforce Co-Innovation & Technology Strategy
• Co-create autonomous-operations architectures with partners, developing reference architectures for IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and industry-specific operational workflows.
• Drive collaborative adoption of AI-enhanced capabilities including AI Agents for employee and IT self-service, autonomous incident resolution, predictive operations and AIOps analytics, and automated change and remediation.
• Build reusable co-innovation assets including solution templates, industry-specific accelerators, demo environments, and operational workflow blueprints.
• Provide specialized expertise in employee experience architectures, including Employee Center design, virtual agent configuration, and cross-workflow orchestration across IT, HR, and operations.
• Influence ITSM, ITOM, HRSD, and SPM product architecture and roadmap based on partner ecosystem needs; represent partner voice in internal Autonomous Workforce strategy forums.
Pipeline & Revenue Growth
• Lead technical workshops with partners and engage directly with CIO, VP of IT Operations, and CHRO stakeholders to co-design autonomous-workforce solutions.
• Execute strategic proofs of concept demonstrating incident and ticket reduction, deflection, operational cost reduction, and employee productivity acceleration.
• Guide partners on competitive positioning against legacy ITSM and ITOM platforms (BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft) and articulate ServiceNow’s AI-native, single-platform differentiation.
• Present ITSM, ITOM, HRSD, and SPM architecture and industry-specific operational strategies to executive audiences.
Partner Enablement & Ecosystem Scale
• Design and deliver comprehensive Autonomous Workforce architecture training programs, workshops, and executive briefings that build lasting partner capability.
• Mentor partner architects and pre-sales teams on ITSM, ITOM, HRSD, and SPM solutio
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Vienna, Virginia, US (Remote) · Remote · US only
Posted today