Strategy & Operations Analyst - Germany 🇩🇪

Are you looking to have an impact on the daily life of millions of entrepreneurs in France and Europe? Do you thrive in a trustful, fast-paced environment? Then Pennylane might be the right place for you — and you, might be the perfect fit for this role 🙂   Our vision We aim to become the most beloved financial Operating System of European SMEs. We help business owners get rid of the time consuming hassle of handling accounting and finance, while giving them access to key information that they can use to make better decisions. Meanwhile, we’re helping accountants. By using Pennylane, rather than doing manual and repetitive tasks, they can spend more time advising and guiding their clients.   About us Pennylane is one of the fastest growing Fintechs in France (and we're accelerating in Germany 🇩🇪) In 6 years of existence, we’ve managed to : 💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants 💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... 👨‍👩‍👧‍👦 Grow from 7 cofounders to 1200+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor . 🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe 🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings 🚀 Already more than 1 300,000 small and medium-sized enterprises (SMEs) and over 6,500 accounting firms use Pennylane in France! About Strategy & Operations at Pennylane: At Pennylane, being part of the Strategy & Operations team means deeply understanding operational realities. As we launch our German entity, we design and implement efficient, scalable solutions that enable Pennylane to reach and exceed its ambitious expansion targets. Your role will be pivotal in structuring local operations from scratch, scaling existing processes, and tailoring our operating model to the specificities of the German market. To make this launch a success, our Strategy & Operations teams work daily alongside Business teams (Sales, Success Managers), Tech teams (Developers, Product Managers), and Data teams (Data Scientists, Data Analysts). The Goal Significantly boost team productivity through better tool utilization, process simplification, and operational structuring to support the launch and expansion of our German entity. Day-to-Day Impact You will be the owner, key point of contact, and driver of change within the Business Teams for the German market. You will work closely with operational managers leading Sales, Professional Services, Customer Support, and Account Management. Your Role • Drive transformation and challenge the status quo: Observe, listen, challenge existing setups, and continuously propose optimizations to reduce time spent on manual admin tasks or data searches. You will pave the way for future local growth, structure operations for a new entity, and document all procedural changes. • Implement operational improvements: Roll out solution-driven initiatives through new information systems, app modifications, or organizational changes. You will lead projects while leveraging cross-functional capabilities (Data, Sales, Finance, etc.). Your mission will also be to ensure high customer satisfaction, hit delivery deadlines, and monitor roll-out KPIs. • Scale and localize processes: Adapt global operational frameworks to German market specificities while remaining aligned with core Pennylane standards. • Benchmark and