SMB Account Manager, Food & Beverage

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals. As an Account Manager on our SMB Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space—understanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements. You Will • Own, retain, and grow a portfolio of SMB Food & Beverage merchants, helping them thrive through tailored adoption of Square tools. • Drive expansion through product adoption, upselling, and value-based recommendations. • Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products. • Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management. • Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square You Have • 3+ years experience in Sales, Account Management or related field • Experience discovering and closing sales opportunities and building client relationships. • Experience successfully managing a pipeline to achieve revenue targets • Excellent organizational, analytical, written, and verbal communication skills • Passion and knowledge about how new technologies can help better serve small and medium size businesses • A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients. • Experience within the Food and Beverage industry is preferred Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor inde