Senior Product Manager, Workflows

About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Megan Berry, Senior Director of Product at Customer.io , and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want. Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work. This role focuses on Workflows. What we value • Surfacing customer problems based on qualitative and quantitative data. • Driving alignment through effective communication. • Performing market research and presenting findings. • Using AI to accelerate discovery. • Helping our teams ship sooner. What you’ll do • Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools. • Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development. • Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs. • Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity. • Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery. • Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement. • Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks. • Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want. What we're looking for • 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging. • Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact. • Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams. • High product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly. • Exceptional written communication and decision-framing abilities, especially in remote and async-first environments. • Experience using or developing AI-powered tooling in your product workflow. • Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements. • Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs. • Experience with products that involve complex workflows or automations is a plus. Compensation & Benefits We believe in transparency. Starting salary for this role is $170k–$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustme