Workplace Research Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Real Estate & Facility Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Real Estate and Workplace Services The Real Estate and Workplace Services (REWS) organization designs, operates, and evolves the environments and experiences that enable Salesforce employees and customers to do their best work. Spanning more than 30 countries, our Agentic Campus reflects our values and culture – bringing together humans, agents, and robots to create inclusive, purpose-driven spaces where people feel a true sense of belonging. As customer zero of Salesforce’s own technology, REWS is leading the way, creating innovative and dynamic spaces that provide seamless and inspiring workplace experiences. The Experience The REWS Workplace Innovation team is seeking a Workplace Research Manager to serve as the primary owner, operational driver, and analytical engine of our global Site Experience Survey Program. In this individual contributor role, you will bring analytical curiosity, proactive problem-solving, and quantitative rigor to our research, translating employee sentiment datasets into actionable findings that uncover the underlying drivers of workplace experience. • Reporting to the Senior Manager, Workplace Research, you will serve as a dedicated survey research partner and subject matter expert across Workplace Innovation teams (Pilots, Space Insights) and other REWS stakeholders. • In this role, you will own the global Site Experience Survey Program end-to-end, partnering closely with the Site Study Program Lead and Space Insights team to connect employee sentiment with spatial telemetry and observational data. • You will combine an investigative, data-driven mindset with sound survey measurement practices, while adopting AI tools and automated workflows to accelerate synthesis and deliver timely, high-impact insights. • This role is based in San Francisco, CA, Chicago, IL, or Atlanta, GA, and is eligible for an Office Flexible (3 days/week) work arrangement, with potential for occasional domestic or international travel for site studies. What You’ll Actually Be Doing • Own and execute the global Site Experience Survey Program end-to-end, developing longitudinal benchmarking and driving continuous refinement of survey instruments. Bring proactive analytical curiosity to explore datasets—applying statistical techniques like correlation, regression, key driver analysis, and segmentation—to move beyond descriptive reporting, uncover non-obvious trends across multi-office datasets, and develop data-driven workplace personas. • Partner closely with the Site Study Program Lead and Space Insights team to bridge and integrate disparate data streams into strategic site study reports. Connect employee survey sentiment with objective spatial telemetry (such as occupancy patterns and room utilization metrics) to co-develop executive-ready recommendations that guide long-term workplace design, space allocations, and capital investment decisions. • Serve as a survey research and questionn