Slack AI Solution Strategist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team The Slack AI Solution Strategy team brings Slack’s newest AI and agentic capabilities to life through focused Customer Zero engagements. They turn what we learn into actionable Product feedback, compelling stories, and reusable playbooks that help Salesforce and our customers scale what works. They partner with Salesforce leaders, sellers, Product, Engineering, Customer Zero leads, and Sales leaders to identify high-value use cases, design and build working proofs, and demonstrate what is technically possible and valuable. When deep customer implementation work is needed, this team hands off to Customer FDEs or Professional Services team as appropriate. The Experience Design and build the proof. Develop the playbook. Salesforce is hiring technically grounded Slack AI Solution Strategists—storytellers and designers who make the art of the possible tangible. You will partner with Salesforce leaders through Customer Zero engagements. Working hands-on from discovery and experience design through prototyping and validation, you will build working proofs that demonstrate technical feasibility and business value. Every engagement creates a direct learning loop with Product & Engineering: strategists bring back high-value use cases, evidence, user insights, and product gaps, then turn proven patterns into compelling stories and reusable playbooks. This role does not own full customer implementations, long-term production engineering, or ongoing solution support. Key Responsibilities • Targeted Engagement Ownership: Lead focused engagements from business and technical discovery through solution design, configuration, integration planning, validation, enablement, and handoff. • Slack Solution Configuration: Use Slack capabilities, workflows, AI features, and existing approved connectors to bring solutions to life; validate where future integrations or additional engineering could drive further value. • Connected Systems Design: Design Slack-first solutions that connect AI across broader enterprise tools (Salesforce, Tableau, Google Workspace, etc) to take advantage of data and context across tools. • Executive and Stakeholder Advisory: Build trusted relationships with senior stakeholders, inspire new ways of working, and communicate solutions in terms of business outcomes. • Targeted Activation and Enablement: Create prompts, skills, demonstrations, and usage guidance needed to validate a proof and support limited activation before handoff. • Product and Engineering Feedback Loop: Capture high-value use cases, user evidence, AI behavior, technical constraints, and product gaps; synthesize recurring patterns; and partner with Product and Engineering to inform product direction and future capabilities. • Technical Discovery and Diagnosis: Map the workflows, systems, data sources, integrations, permissions, and dependencies behind a use case. When a solution is not working as intended, investigate the underlying cau