Manager, Account Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Account Management Position Overview The North America Sales organization is building a diverse, strategic, and consultative team of sales and relationship managers, problem-solvers, and business strategists. We are seeking highly motivated individuals who demonstrate achievement orientation, intellectual curiosity, resilience, diligence, and the ability to marshal resources to drive results. The Community Institutions team differentiates through solution expertise, and partnership orientation. We deliver customized payment solutions, strategic consulting, and value-added services that leverage Mastercard’s brand, technology, data, operations, and risk capabilities to help financial institutions grow, compete, and deliver exceptional cardholder experiences. The Manager, Community Institutions Strategy & Account Management will serve as a strategic advisor to a portfolio of financial institution customers. This role is responsible for driving portfolio optimization, business growth, adoption of Mastercard products and services, and measurable customer outcomes. Role Summary As Manager, Community Institutions Strategy & Account Management, you will independently manage and grow a portfolio of Community Institution customers while proactively developing strategies that increase revenue, expand market share, strengthen customer engagement, and advance Mastercard’s value-added services. Customer Relationship Management • Lead contract negotiations, renewals, and amendment discussions while coordinating cross-functional stakeholders to ensure successful execution or partnership renewals and Services SOWs. • Manage and deepen relationships with Community Institution customers, serving as a trusted advisor and primary point of contact for strategic initiatives and business growth opportunities. • Deliver consultative business reviews and strategic recommendations that demonstrate the value of Mastercard products, solutions, and services. Portfolio Strategy and Growth • Identify opportunities for portfolio growth and optimization through financial analysis, customer insights, competitive benchmarking, and industry trends. • Develop strategic account plans and execute initiatives designed to increase payment volume, revenue, profitability, and customer engagement. • Conduct market analyses, portfolio reviews, and performance assessments to identify new business opportunities and support strategic decision-making. Analytics, Financial Modeling, and Business Cases • Build financial models and business cases to evaluate pricing strategies, contract renewals, portfolio opportunities, and investment decisions with Mastercard finance leaders. • Analyze customer performance, revenue trends, profitability, and market dynamics to develop data-driven recommendations and actionable growth plans. Sales Execution and Internal Leadership • Prepare and present executive-level proposals, business cases, presentations, and RFP responses. • Build and manage a pipeline of Mastercard value-added services opportunities, from identification through sales, implementation, and execution. • Collaborate with internal partners across Product, Services, Finance, Legal, Marketing, and Customer Delivery teams to deliver comprehensive custo