Jobs / India / Novartis Pharmaceuticals Corporation
Associate Director, Governance & Operations
Novartis Pharmaceuticals Corporation · 🌍 Hyderabad (Office)
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About the role
Job Description Summary The Associate Director, Governance & Operations leads a Governance & Operations team within BSI Operations with full accountability to enable operational excellence for BSI and International Commercial, Medical and Value & Access functions. The role serves as the operational backbone for BSI, ensuring scalable processes, trusted data, efficient digital & AI solutions, and decision-enabling insights that support business priorities across International, functions and markets. The Associate Director drives operational excellence through strong governance, AI-enabled innovation, BSI Operations tools ownership, and continuous process simplification while ensuring alignment with BSI, CLS, Finance, P&O, DDIT, CLS, and regional stakeholders. The position is responsible for defining and evolving the Governance & Operations operating model, ensuring high adoption of tools, process adherence, robust data quality and controls, and sustainable value creation across BSI Operations Job Description Key responsibilities: Governance & Operating Model Leadership • Define and execute the Governance & Operations priorities, roadmap, and service model aligned to CLS priorities. • Establish governance frameworks, operating procedures, service standards, and performance metrics. • Drive process simplification, standardization, and continuous improvement across operational processes. • Ensure operational governance supports business priorities, compliance requirements, and organizational objectives. • Lead governance forums, reviews, and cross-functional decision-making discussions. Platform, Process & Product Ownership • Own the portfolio of Governance & Operation tools, dashboards, and automation solutions. • Govern enhancement roadmaps, release planning, adoption performance, and user experience standards. • Ensure key operational processes including workforce planning, travel approvals, centralized purchasing enablement, demand tracking, budget management, and operational reporting are effectively supported through digital solutions. • Establish a scalable and sustainable operating model for platform ownership and support. Data Governance, Reporting & Insights • Own BSI data governance, data quality, integrity, and reporting strategy. • Ensure trusted, timely, and decision-enabling reporting across workforce, budget, demand, portfolio, and operational performance domains. • Establish data quality controls, source-data accountability, and governance processes with business and functional stakeholders. • Drive maturity of reporting capabilities through Power BI, automation, and advanced analytics. • Ensure operational metrics and insights support leadership decision making. turn9search1 Digital Transformation & AI Enablement • Lead digital transformation initiatives across Governance & Operations. • Drive adoption of Power Platform, automation, AI/GenAI, and workflow simplification opportunities. • Evaluate and scale Agentic AI and intelligent automation use cases where business value is demonstrated. • Drive innovation through continuous modernization of tools, processes, and operating practices. Lead by example with hands-on experimentation. • Improve operational productivity and user experience through technology-enabled solutions. Organization Leadership & Stakeholder Management • Lead organization design, resource planning, capability building, succession planning, and talent development. • Build strong partnerships with Finance, P&O, DDIT, Procurement, CLS, and BSI leadership teams. • Drive stakeholder alignment, governance compliance, and value realization across BSI Operations. • Lead prioritization, risk management, and portfolio governance across multiple initiatives. • Foster a cult