Jobs / United States / Mongodb INC
Customer Advocate, Core Products, Office of the CPO
Mongodb INC · 🇺🇸 Austin; Chicago; New York City; United States; Washington DC
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Mongodb INC paid sponsored hires in similar roles1 certified filing for “Customer Advocate, Office of the CEO” (Management Analysts) in NY: $180k–$180k, median $180k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Mongodb INC
The US Department of Labor certified 93 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Mongodb INC →
About the role
This is a high-impact strategic role that serves as the voice of MongoDB's most important customers at the executive level. The Customer Advocate, Core Products will act as a trusted advisor to the Chief Product Officer, driving cross-functional alignment to ensure that customer feedback, escalations, and long-term success are deeply embedded in MongoDB's core product strategy. This role is critical to bridging the gap between our customers' most pressing challenges and the product roadmap. You will partner with product leadership, engineering, sales, and customer success to identify patterns in customer experience, surface strategic opportunities, and ensure MongoDB's core products continuously evolve to meet the needs of our highest-value customers and partners. You will operate with visibility and influence at the highest levels of the organization, serving as a strategic partner who elevates the customer's voice in executive decision-making and product development priorities. This role can be based out of any MongoDB U.S. office or remotely within the United States Role Responsibilities • Serve as the primary strategic liaison between MongoDB's core product organization and its most important customers, ensuring their needs are heard, prioritized, acted upon, and ultimately addressed. • Develop and execute a forward-looking customer advocacy strategy in collaboration with the CPO and senior product leadership • Build and maintain deep relationships with executive stakeholders at strategic customer accounts, acting as their trusted partner and escalation point for core product concerns • Drive an effective, structured process for customer engagement — from initial qualification and discovery through executive narrative development, action tracking, and closed-loop follow-up • Partner closely with Product, Engineering, Sales, and Customer Success to surface high-signal customer feedback and translate it into actionable product insights and roadmap influence • Lead preparation for and participate in executive customer meetings — shaping the narrative, representing product commitments, and ensuring clarity on follow-up actions and accountability • Establish a deep, technical fluency in MongoDB's core product portfolio to credibly represent product capabilities and limitations in customer conversations • Define and track key success measures for the CPO's customer engagement motion, including quarterly analysis of outcomes and areas for improvement • Contribute to the development and scaling of best practices in customer engagement across the organization, elevating the standard for how MongoDB partners with its most strategic accounts • Leverage AI tools and data-driven insights to identify trends across customer interactions, proactively surface risk or opportunity, and inform executive prioritization Role Requirements • 10+ years of work experience, or 8+ years ideally in SaaS product management, consulting, enterprise sales strategy, or customer success leadership • MBA or advanced degree preferred • Sharp business judgment with the ability to see the big picture while also driving disciplined execution on the details; strong instinct for prioritization in high-ambiguity environments • Demonstrated success influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale • Executive presence — exceptional verbal and written communication skills, with the ability to craft and deliver compelling narratives for both technical and non-technical audiences at the C-suite level • Proven ability to drive cross-functional alignment and resolve conflict across diverse stakeholder groups, including Engineering, Product, Sales, Legal, and Customer Success • Deep prob