Senior Data Scientist - Growth

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About the role

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. Senior Data Scientist - Growth What's the opportunity? The Research, Analytics & Data Science (RAD) team at Fin use data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data - both big and small to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you. Growth Data Scientists in RAD partner with the product teams who own our self-serve signup flow, our trial experience and onboarding, our checkout flow and our Startup Programs. This role will enable you to drive key data projects that directly impact the thousands of companies who sign up for Fin every week. What will I be doing? • You’ll identify opportunities to improve our in-product trial experience and ultimately conversion by analysing usage, reviewing customer feedback and studying competitor products • You’ll design experiments and measure outcomes to understand the impact of changes to our signup flow, trial experience and checkout flow • You’ll review the performance of our Startup programs to make sure that they are attracting the right prospects and that the incentives are driving feature adoption • You’ll contribute to projects that improve the tools and infrastructure that data scientists use to do their work. What experience and skills do I need? • 5+ years experience working as a data scientist or analyst • Excellent communication skills and a focus on impact • Decent experience leveraging AI tools (e.g. Cursor, Claude Code) for data science work • Strong SQL skills Bonus skills & attributes • Experience working on a B2B SaaS product • Experience partnering with Qualitative Research teams Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experienc

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