Product Specialist

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About the role

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. How we work: Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. About your skills: • Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally. • Project Management: You manage multiple work streams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans. • Data-driven Storytelling: You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably. • Communication: You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing. About this role • The Product Specialist team sits at the intersection of Support, Product, Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth. Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time. • The Product Specialist team meets the challenge of internal stakeholders’ competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company. What you’ll be doing • Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions • Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our lea

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