Jobs / United States / Abbott Laboratories
Customer Care Business Analyst
Abbott Laboratories · 🇺🇸 United States > Madison : 1 Exact Lane
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 73 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 28 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Abbott Laboratories paid sponsored hires in similar roles2 certified filings for “SENIOR BUSINESS SYSTEMS ANALYST” (Database Architects) in IL: $98k–$140k, median $119k. Most were filed at wage level I (50%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Abbott Laboratories
The US Department of Labor certified 73 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 28 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbott Laboratories →
About the role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Customer Care Business Analyst provides support in ensuring Order Lifecycle, Customer Experience, and Customer Care processes are in alignment with the business needs of the company. The complex nature of the work requires excellent attention to detail, effective written and verbal communication skills, the ability to multi-task and be flexible with tasks and schedules, and the ability to work independently and in a team environment. The Customer Care Business Analyst must exhibit good judgment, sound analysis and decision making, the ability to remain professional and composed under pressure, effective interpersonal skills, and the ability to effectively represent the Customer Care Team to all levels of the Commercial Operations Organization, IT, and Commercial Lab. The Customer Care Business Analyst must possess an understanding of the drivers of customer satisfaction and a willingness to be an internal champion at Exact Sciences for the company, patients, and health care providers. Essential Duties • Include, but are not limited to, the following: • Play a supporting role in project initiation, planning, communication, and execution in conjunction with stakeholders; help • ensure definition of project scope, requirements, and deliverables. • Develop project schedules and milestones using appropriate tools and techniques. • Utilize Project management skills to track and manage project tasks, milestones, and deliverables. • Liaise with key stakeholders on an ongoing basis. • Facilitate and/or present project level status updates. • Execute on project deliverables as set by the Project Manager (PM), such as management of process improvement initiatives • and projects related. • Use and coach practical problem-solving skills. • Awareness and involvement with Change Management needs/opportunities. • Partner Commercial and Customer Care stakeholders on the planning and development of material resources. • Oversee and support the validation of processes and systems supporting cross-functional processes. • Collect, clarify and translate business requirements into documentation and conceptual design by using appropriate tools and models. • Collaborate cross-functionally on workflows that impact Customer Care, CDX, Commercial Team and Growth Initiatives stakeholders to ensure overall compliance. • Identify and share best practices that drive continuous improvement to ensure a positive customer experience. • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. • Support and comply with the company’s Quality Management System policies and procedures. • Ability to act with an inclusion mindset and model these behaviors for the organization. • Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected • circumstances. • Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality • work; diligent about arriving at work on time and completing tasks that are assigned in a timely manner. • Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels of the organization. • Ability to work in a team environment and adapt to changing workload and circumstances