Technical Specialist, MXO Merchant Onboarding & Activations

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About the role

About the Team The Drive Activations team is a team that exists within the Merchant Experience Operations (MXO) org and is dedicated to the activation, correction and support of Drive partnerships. More specifically, we onboard Drive Merchants when they can’t be onboarded via our direct integration. It involves setting up Drive Merchants on the platform, processing contracts/partnerships and bulk granting portal access to Drive Merchants. We provide backend support (not customer facing) to internal teams and primary work in Salesforce, Google Sheets, as well as some other internal tools. About the Role As Drive Technical Specialist at DoorDash, you will join a team of trained Tech Specialists and report to our Drive Supervisor within Merchant Operations. This role is hybrid with an in office expectation at our Tempe office. You’re excited about this opportunity because you will… • Join a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs • Support your team by being present and approachable, answering questions, and providing real-time peer escalation support • Own your assigned project and adjust autonomously to meet service level agreements • Improve on existing processes and workflows and report on performance • Operate as a Subject Matter Expert for Drive activations and partnerships We’re excited about you because… • You are operations-inspired and always look for ways the team can improve the quality of service • You have previous experience and a proficient understanding of Salesforce, Google Sheets, and SQL • You can complete work independently while delivering high quality results • You can manage multiple project deadlines and shifting priorities • You have experience in operations, customer service, or other relevant fields • You have a mind and talent for process improvement About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to succe

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