Jobs / United States / Servicenow INC
Director, Data & Storage Reliability Engineering
Servicenow INC · 🇺🇸 Santa Clara, California, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles1 certified filing for “Director, Software Engineering – Digital Technology GTM” (Computer and Information Systems Managers) in TX: $209k–$209k, median $209k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
What you get to do in this role: Team Management The successful candidate will lead the Data & Storage Reliability Engineering organization responsible for improving reliability, resilience, performance, scalability, observability, and customer experience across ServiceNow's database, storage, and supporting platform infrastructure. This leader will be responsible for building, developing, and scaling high-performing engineering teams focused on reliability engineering, observability, performance engineering, diagnostics, automation, production analytics, migration readiness, resilience engineering, and prevention engineering. Responsibilities include talent acquisition, performance management, career development, succession planning, objective setting, coaching, and prioritization of strategic initiatives. The role will establish a strong engineering-first culture centered on data-driven decision making, continuous improvement, operational excellence, customer experience, and systemic risk reduction. This position is accountable for identifying recurring failure patterns, reliability risks, performance bottlenecks, scalability constraints, migration challenges, and operational inefficiencies across database services, storage platforms, cloud infrastructure, and distributed application environments, and driving engineering improvements that eliminate entire classes of issues before they impact customers. The Director will partner closely with Product Engineering, Database Engineering, Cloud Infrastructure, Architecture, Storage Engineering, Support, and Operations teams to ensure reliability, observability, performance, and resilience considerations are incorporated throughout the software development lifecycle. The successful candidate will also partner closely with SWAT and Customer & Production Engineering teams to establish a continuous feedback loop between production operations and platform improvement. SWAT remains responsible for customer escalations, production operations, incident response, and service restoration, while this organization is responsible for identifying systemic opportunities, defining engineering priorities, and driving platform improvements that reduce future customer impact. The successful candidate will serve as the senior technical leader for complex reliability investigations, customer-critical escalation reviews, migration readiness assessments, and platform improvement initiatives, transforming production insights into long-term engineering outcomes. They will influence architectural decisions and technology investments by providing reliability expertise, observability insights, performance guidance, and production-based evidence that improve platform resilience, scalability, efficiency, and customer outcomes. This role requires a strong product mindset. The leader will treat reliability, observability, resilience, performance, and automation capabilities as products with roadmaps, priorities, adoption goals, and measurable outcomes. They will be responsible for identifying the highest-value engineering opportunities, prioritizing investments, and driving adoption across multiple product and infrastructure organizations. Process and Procedures The successful candidate will establish scalable reliability engineering practices, standards, governance processes, and operating models across the organization. They will drive adoption of observability standards, reliability engineering frameworks, resiliency assessments, migration readiness practices, diagnostics capabilities, engineering guardrails, and automation strategies. This leader will continuously evaluate incidents, customer escalations, migration outcomes, platform telemetry, performance trends, capacity signals, and operational