Jobs / United States / Servicenow INC
Senior Technical Writer, Platform Experience
Servicenow INC · 🇺🇸 Waltham, Massachusetts, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles3 certified filings for “Sr Tech Cons (AI), Platform Products Expert Implementation” (Software Developers) in MA: $126k–$178k, median $155k. Most were filed at wage level III (50%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to support our customers, creating an exceptional product and customer experience. More specifically, this role provides dedicated content support for emerging platform development experiences and tooling. By partnering with cross-functional stakeholders, the position will create the educational resources, implementation guidance, and best practices customers need to successfully build, customize, and deploy solutions on the platform, helping drive adoption while reducing support and onboarding costs. Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience What you get to do in this role: • Partner with product managers, engineers, designers, and developer experience teams to create guidance, tutorials, learning paths, and best practices that help customers move from getting started to production. • Gain hands-on experience with the same tools, workflows, and technologies used by the audiences you support, building applications and prototypes to better understand customer challenges and opportunities. • Explore and experiment with modern web technologies, including JavaScript and related tooling, to develop a practical understanding of the development experience and create clearer, more effective content. • Translate complex technical concepts, code samples, and platform capabilities into approachable, actionable guidance for developers, administrators, and solution builders. • Help define what great enablement looks like for a rapidly evolving platform by identifying content gaps, testing new approaches, and continuously improving the customer learning journey. • Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy. • Provide input to help shape future content strategy for the product or business unit you help to support. • Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards. • Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support. Preferred Qualifications: • 4+ years' work experience in technical communication. • Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly. • Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture. • Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment. • Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results. • Familiarity with modern web development concepts and technologies, including JavaScript, APIs, web components, HTML, and CSS.