Jobs / United States / Salesforce INC
Director, Regional Success Architecture - Agentforce
Salesforce INC · 🇺🇸 5 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 1,544 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 498 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Salesforce INC paid sponsored hires in similar roles1 certified filing for “Senior Director, Product Architecture & Innovation, Revenue” (Computer and Information Systems Managers) in ID: $258k–$258k, median $258k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Last confirmed live 1 day agoWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Salesforce INC
The US Department of Labor certified 1,544 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 498 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Salesforce INC →
About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Director, Regional Success Architecture, Agentforce, is a customer-focused leader responsible for Salesforce's most technical success plan aligned role, Success Architects. This role will ensure the highest sustainable level of customer satisfaction with Agentforce across all customer segments. Key responsibilities include managing Success Architects; driving customer adoption and value realization; escalation management; and adherence to established success processes. As a member of the global Agentforce organization, the Director will partner with regional and global stakeholders to deliver world-class customer experiences. Your Impact The successful candidate will be independent, self-motivated, proactive, results-oriented, capable of quickly championing change, and influential. You will provide a high level of customer satisfaction through the delivery of exceptional customer success services. You will lead a team of professionals through a high-growth period that requires adaptability and comfort with changing circumstances. Responsibilities Leadership & Team Development • Build, lead, and develop a world-class team of Success Architects in AMER. • Manage individual contributors effectively, providing coaching, mentorship, and support to help them develop professionally and achieve their delivery goals • Resource and organize teams effectively to drive customer outcomes across all segments • Create a vibrant, inclusive culture that inspires people to do their best work and aligns with Salesforce Core Values • Find, hire, and retain the best technical and customer-facing talent in the region • Create an environment of stronger employee engagement through regular connects including 1:1s and office hours • Demonstrate better together leadership that works together with peer leaders to achieve the best outcomes • Secure psychological safety everywhere Customer Experience & Technical Support • Lead the Success Architect team to drive Customer Success through proactive guidance, outcome focused goals, and operational rigor • Manage key metrics including customer satisfaction (CSAT), productivity, time to resolve, and outcome achievement • Act as an escalation point for high severity customer issues that arise from within the team, directly from customers, or from other Salesforce functions • Ensure the team KPIs are met or exceeded across global Architect standards • Exemplify a positive customer experience through effective communication in every interaction with the customer • Receive and manage customer complaints and escalate to appropriate personnel/team ensuring successful and timely resolution Customer Success & Value Realization • Drive customer adoption of Agentforce capabilities, including coaching your team members on Agentforce Customer Journey key milestones that they need to influence • Ensure customers launch Agentforce into production, adopt it widely, and gain continuous business value