Jobs / Malaysia / Intel Corporation
Mfg Systems Software Development Engineer
Intel Corporation · 🌍 Malaysia, Kulim
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About the role
Job Details: Job Description: The Role and Impact As a Manufacturing Systems Software Development Engineer, you will provides operational and technical support for Foundry customers by investigating and resolving production, engineering, and manufacturing data issues. This role serves as a key interface between customers, factory operations, automation, manufacturing systems, and domain experts to ensure timely resolution of customer-reported issues and accurate data delivery. The position is responsible for managing customer support tickets, performing cross-system troubleshooting and root cause analysis, coordinating with technical subject matter experts, and driving continuous improvement in support processes, data quality, and customer experience Key Responsibilities • Own and manage customer support tickets through closure, ensuring timely updates and communication with stakeholders. • Review, validate, classify, prioritize, and coordinate resolution of customer-reported issues and inquiries. • Perform cross-system troubleshooting and root-cause analysis across manufacturing, automation, integration, data, and reporting systems. • Analyze manufacturing data, customer data, and reporting outputs to identify discrepancies, trends, and opportunities for improvement. • Coordinate with Manufacturing, Supply Chain, Automation, IT, Engineering, and domain subject matter experts to investigate and resolve issues. • Understand customer-specific requirements, business rules, and manufacturing data expectations to support effective issue resolution. • Track ticket metrics, service level agreements (SLAs), and operational KPIs. • Develop and maintain troubleshooting guides, knowledge articles, support documentation, and training materials. • Identify recurring issue patterns and provide recommendations to improve operational efficiency, data quality, and customer experience. • Support process improvements related to customer data exchange, manufacturing reporting, and support readiness. Qualifications: Possess a Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields Technical Skills • Strong SQL and database querying skills (Oracle, PostgreSQL, Teradata, or equivalent). • Experience troubleshooting enterprise applications, system integrations, and data flows. • Understanding of manufacturing transaction flows, data lineage, and reporting systems. • Familiarity with Jira, ServiceNow, or similar ticket management platforms. • Ability to analyze manufacturing data and perform structured root-cause analysis. • Manufacturing Knowledge • Semiconductor manufacturing operations and processes. • Understanding of manufacturing systems, automation systems, and data domains used in semiconductor manufacturing. • Knowledge of customer manufacturing data requirements, reporting processes, and business workflows. • Understanding of product, material, and manufacturing data flows across factory systems. [IFS L2 Support ' Meeting] Soft Skills • Strong analytical and problem-solving skills. • Ability to perform structured troubleshooting and root-cause analysis. • Strong cross-functional collaboration and influence without authority. • Customer-focused mindset with excellent stakeholder management skills. • Excellent written and verbal communication skills. • Requirements gathering, documentation, and knowledge management capabilities. • Ability to manage multiple priorities in a fast-paced operational environment. • Ability to quickly learn new manufacturing domains, systems, and customer requirements. Job Type: Experienced Hire Shift: Shift 1 (Malaysia) Primary Location: Malaysia, Kulim Additional Locations: Posting Stateme