Technical Service Advisor

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About the role

Technical Service Advisor This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development. Management Level Definition: Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives. Responsibilities: • Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. • Occasionally responsible for providing a detailed technical design for enterprise solutions. • Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements. • Often leads small to medium technical projects. • Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. • Liaises with Solutions Architect as appropriate. • Provides technical support and input on the application of technology to a defined business segment. • Provides advice on solution and integration opportunities to defined segments. • Provides technical leadership on specific integration activities that are part of an engagement. • Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment. • Communicates across client community, and is viewed as adding value. • Demonstrates execution of the company strategy. • Contributes to knowledge tools and communities, and ensures project learnings are documented and shared. • Role models Knowledge sharing and re-use within practice or profession

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