Customer Experience Partner – Rare Blood Disorders -Hemophilia

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About the role

About Sanofi We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. About the Job The Customer Experience Partner – Rare blood disorders contribute to and leads Hemophilia brand sales process within an assigned territory in Egypt. The role is primarily responsible for the successful launch of the Hemophilia brand to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering exceptional customer experience that supports both patient outcomes and business objectives. The role reports directly to Rare Diseases Lead and is expected to: • Execute territory-level sales strategies aligned with national and regional commercial plans • Engage HCPs through high-quality, compliant, and scientifically accurate interactions • Build and sustain strong professional relationships with key stakeholders • Drive early adoption of our brand through focused launch activities and disease/product awareness initiatives • Monitor territory performance and adapt approaches to maximize impact • Represent Sanofi's values and commitment to patients in every customer interaction Key Accountabilities 1. Sales Execution & Territory Management • Achieve and exceed assigned sales targets for our product within the designated Egyptian territory • Plan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs across hemophilia centers and relevant institutions • Develop and implement a territory business plan aligned with brand strategy, launch objectives, and local market dynamics • Monitor sales performance data and adjust tactics proactively to address gaps and opportunities 2. Product Launch & Disease Awareness • Lead on-the-ground launch execution, ensuring strong market entry and rapid awareness generation among relevant rare disease specialists • Build disease area awareness around targeted rare conditions and position our brand as the treatment of choice within the Egyptian hemophilia community • Identify and develop Key Opinion Leaders (KOLs) to champion the portfolio and support peer-to-peer education • Establish new accounts and expand access across specialized centers and relevant hospital departments • Drive early adoption by engaging decision makers early in the launch cycle and supporting formulary inclusion and listing processes • Collaborate closely with the Rare Diseases Team, Medical Affairs, and Market Access to ensure a coordinated and impactful launch approach 3. Customer Engagement & Experience • Delivering compelling, balanced, and compliant product presentations to all relevant HCPs • Provide high-quality scientific and clinical information to support HCP decision-making • Identify and address customer needs, objections, and concerns in a professional and solution-oriented manner • Ensure a consistent and differentiated customer experience across all touchpoints 4. Stakeholder & Account Management • Identify, map, and prioritize key hemophilia accounts and stakeholders within the territory, including specialized centers, university hospitals, and specialized specialties. • Build and maintain productive relationships with all relevant decision makers • Collaborate with cross-functional teams (Medical Affairs, Market Access, Marketing) to deliver integrated customer solutions aligned with both launch and lifecycle management objectives 5. Market Intelligence & Reporting • Monitor the competitive landscape and market trends within the

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